Advanced Application Support Engineer

3 weeks ago


Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full time

At Gratitude Philippines, we are seeking a highly skilled Advanced Application Support Engineer to join our team. This role is an excellent opportunity for individuals who possess strong analytical and problem-solving skills, with a passion for working in a fast-paced environment.

We are looking for someone who can provide top-notch application support, troubleshoot complex issues, and contribute to the development of creative solutions. If you have experience working with different programming languages, SQL, Oracle, Java, Linux Terminal, and Postman, and have a strong background in computer science, this role may be perfect for you.

As an Advanced Application Support Engineer, you will be responsible for:

  • Following Standard Operation Procedures (SOP) to ensure smooth system application support for end customers
  • Providing continuous service improvements to eliminate or prevent incidents and improve service quality
  • Contributing to the team's efforts to enhance service delivery and resolve complex problems
  • Leading projects to define tasks, deliverables, and schedules for assigned resources
  • Communicating directly with end customers to address support requirements

To succeed in this role, you should have:

  • A Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field
  • At least 3 years of experience in computer programming, analysis, and troubleshooting applications
  • Experience working as a Data Analyst using SQL, Oracle, Java, Linux Terminal, and Postman
  • Experience working in an eCommerce platform
  • At least 1 year of experience in Level 2 Application Support, Incident Management, Problem, and Change Management

We offer a competitive salary range of PHP 150,000 - PHP 200,000 per month, depending on qualifications and experience, along with opportunities for growth and professional development. The role also requires flexibility, with some days being heavier than others, and occasional travel to other sites.



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