Customer Experience Director

7 days ago


Manila, National Capital Region, Philippines Essity AB Full time

As a key player in Modibodi's journey to revolutionize the world of personal care, we're seeking a seasoned Customer Experience Manager to spearhead our efforts in delivering exceptional service across all touchpoints. This role demands a customer-centric leader with a strong innovation mindset, passion for personalized interactions, and a knack for refining processes to enhance the overall experience.

About the Role:

We're looking for a passionate professional who will champion a customer-first approach, empowering the team to provide tailored support while leveraging technology and data analytics for personalized experiences. The ideal candidate will possess excellent communication skills, people management expertise, and decision-making abilities, with a proactive and confident attitude.

The Ideal Candidate:
  • Proven leadership and management experience within an ecommerce customer service environment (minimum 5 years)
  • Strong technical skills, including proficiency in AI and automation tools and customer experience IT systems
  • Customer-first mindset with a passion for delivering exceptional service and applying best practices
  • Results-driven, self-aware, and open to feedback, with a collaborative and team-oriented approach


  • Manila, National Capital Region, Philippines Globe Telecom, Inc. Full time

    We're on the hunt for a seasoned Customer Experience Director who can help us deliver world-class experiences that exceed customer expectations. As a key member of our leadership team, you'll be responsible for overseeing the development of new ideas and methods, working on complex problems that require in-depth analysis and evaluation of multiple...


  • Manila, National Capital Region, Philippines MoEngage Inc. Full time

    Job OverviewWe are seeking a seasoned Customer Experience Director to join our team at MoEngage Inc. As a key member of our Customer Success organization, you will be responsible for driving long-term partnerships with our Mid-Market and Enterprise level customers.Your expertise in project management, organizational skills, and ability to collaborate with...


  • Manila, National Capital Region, Philippines Regal Rexnord Full time

    About the JobWe are seeking a highly skilled and experienced individual to fill the position of Customer Experience Director. As a key member of our customer experience team, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.ResponsibilitiesCustomer Experience StrategyDevelop and implement...


  • Manila, National Capital Region, Philippines TENERITY PHILIPPINES CORP. Full time

    We are seeking a highly skilled Customer Experience Director to join our Tenerity Philippines Corp. team. As a leader, you will be responsible for developing and executing strategies that drive customer satisfaction and loyalty.Key Responsibilities:Develop and implement customer experience strategies that meet and exceed company, customer, and client...


  • Manila, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full time

    Calling All Customer Experience LeadersWe're hiring a Customer Experience Director to lead with strategy, enhance performance, and ensure operational excellence. Ready to take Customer Experience to the next level? Apply todayWhy Join Afni? Competitive salary & comprehensive benefits Lead and grow major client partnerships Be part of a global, innovative...


  • Manila, National Capital Region, Philippines Compass Experience Labs Full time

    Job DescriptionThe RTA Supervisor will lead a team responsible for real-time resource management of Work From Home/remote advisors.This includes analyzing reporting, staffing, and scheduling procedures to ensure maximum effectiveness and efficiency.


  • Manila, National Capital Region, Philippines AXA Philippines Full time

    OverviewThe Customer Complaints Management Director plays a pivotal role in ensuring a seamless customer-centric experience at AXA Philippines.This individual is responsible for overseeing the end-to-end process of customer complaint resolution, guaranteeing fair, timely, and effective responses to client concerns.


  • Manila, National Capital Region, Philippines Selectcare Philippines Inc Full time

    About the Position: Selectcare Philippines Inc is looking for a skilled Customer Service Supervisor to lead our team. The successful candidate will have excellent leadership and communication skills, with a strong focus on delivering exceptional customer service and building a high-performing team.Key Responsibilities:Oversee and manage a team of customer...


  • Manila, National Capital Region, Philippines One Outsource Direct Corporation Full time

    Job DescriptionThe Consumer Experience Director is a key member of our retail team, responsible for ensuring that every customer interaction is exceptional. This role involves managing the consumer experience from start to finish, including greeting customers, answering questions, and resolving any issues that may arise.About UsAt One Outsource Direct...


  • Manila, National Capital Region, Philippines KOREA SME BUSINESS CENTER CORP Full time

    About UsLAHAT FOOD is a food delivery app that offers Authentic Asian & Western cuisine. To date, we had more than 21,000 active app users & 500 Merchants since its launch. Lahat currently has 100 dedicated riders plus Partner Riders to cater to all orders 24/7.Job Title: Customer Service Team LeaderJob Description:Manage a team of CSRs in handling customer,...


  • Manila, National Capital Region, Philippines SSG Full time

    Job DescriptionAs a Quality Assurance Supervisor at SSG, you will be responsible for driving excellence in customer experience. Your key responsibilities include leading a team of Quality Analysts, developing quality assurance strategies, and conducting call audits. To succeed in this role, you should have a proven track record of leadership, strong...


  • Manila, National Capital Region, Philippines Southeastasia Retail, Inc. Full time

    About This OpportunityThis is an exciting opportunity to join Southeastasia Retail, Inc. as a Membership Supervisor.ResponsibilitiesAs a key member of the sales team, you will be responsible for overseeing the daily activities of all membership clerks and their daily remittances.You will also be responsible for auditing encoded application forms, monitoring...


  • Manila, National Capital Region, Philippines Monroe Consulting Group Full time

    As a seasoned professional in the logistics industry, you will bring valuable expertise to the role of Global Customer Service Director at Monroe Consulting Group Philippines.Your primary responsibility will be to lead and manage the customer service team, providing guidance and mentorship to foster a customer-centric culture.You will oversee the day-to-day...


  • Manila, National Capital Region, Philippines Tyler Technologies Full time

    Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. As a Customer Experience Specialist, you will assist our clients across the country with their ERP Pro School Suite.Key ResponsibilitiesProactively communicate and collaborate with stakeholders to understand client needs, current...


  • Manila, National Capital Region, Philippines PRIME PHILIPPINES Full time

    About the RoleThe Workplace Experience Director will oversee the daily operations of a co-working space, focusing on providing an exceptional experience for members. Key responsibilities include facilities management, operations, team leadership, financial management, and event planning.Key ResponsibilitiesFacilities ManagementEnsure the cleanliness,...


  • Manila, National Capital Region, Philippines Syneos Health Full time

    About Us:Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.Job Summary:The REMS Associate Director will be responsible for managing multiple client projects and driving...


  • Manila, National Capital Region, Philippines ORION CEPHEID, INC. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Director to lead our customer service team at ORION CEPHEID, INC.Main ResponsibilitiesDevelop and execute comprehensive strategies to drive customer satisfaction and loyalty.Build and maintain a high-performing customer service team, focusing on talent development and succession...

  • Operations Director

    2 days ago


    Manila, National Capital Region, Philippines Sun Life Financial Full time

    Sun Life Financial is committed to providing our clients with a world-class customer experience. As an Operations Manager, you will be responsible for leading a team of Client Care Representatives to deliver consistent quality service across all touchpoints.The successful candidate will have a proven track record of coaching, leading, and performance...

  • Restaurant Director

    7 hours ago


    Manila, National Capital Region, Philippines Happyfoods Corporation Full time

    **Job Overview:**We are seeking a highly skilled and motivated Restaurant Director to join our team at Happyfoods Corporation. As a key member of our management team, you will be responsible for leading and inspiring our staff to deliver exceptional customer experiences.

  • Operations Director

    1 week ago


    Manila, National Capital Region, Philippines Shopee Full time

    Job Title: Operations DirectorWe are seeking an experienced Operations Director to oversee daily hub operations at Shopee. This role involves ensuring smooth and efficient functioning, adherence to established procedures, policies, and regulations.Main Responsibilities:Lead team briefings and conduct weekly staff meetings to discuss key performance...