Quality Analyst Customer Experience

About the roleHCL Technologies Philippines Inc. is seeking an exceptional Quality Analyst to join our dynamic team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and customer satisfaction for our IT support services. This full-time position is based in Taguig City, Metro Manila, where you will be part of a...

On-site - Manila 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionAbout us:CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing...

Job OverviewWe are seeking a highly skilled Customer Service Quality Assurance Specialist to join our team. As a key member of our customer experience team, you will play a critical role in evaluating and analyzing customer interactions to improve satisfaction scores.In this position, you will:Evaluate and analyze customer interactions to identify areas for...

Career Opportunities: Customer Experience Quality LeadHarte Hanks is seeking a Customer Experience Quality Lead to lead our efforts in delivering exceptional customer experiences. As a Customer Experience Quality Lead, you will be responsible for monitoring customer interactions across all channels and identifying areas for quality improvement.Main...

About the RoleWe are seeking a skilled Quality Assurance Analyst to join our team at RingCentral. As a Customer Support Quality Assurance Analyst, you will play a crucial role in maintaining high standards for customer service.The primary responsibility of this position is to assess and monitor the quality of interactions and transactions. This includes...

In this role, you will be part of a dynamic quality assurance team that strives for excellence in every aspect of our operations. Your primary responsibility will be to monitor all interactions and ensure accuracy of output.ResponsibilitiesMonitors all interactions and ensures accuracy of outputCoordinates call calibration/training sessions for vendor QA...

We are a fast-growing SaaS platform in the Customer Experience (CX) space, and we're looking for a talented Backend Engineer to join our team.Job DescriptionDesign and develop high-performance backend systems, integrating with third-party APIs and modern cloud technologies.Build connectors and integrations with various CRM and CSAT platforms, ensuring...

Role OverviewWe are seeking a highly skilled Cost Finance Analyst to join our team in WHG Customer Services Philippines, Inc. The successful candidate will play a pivotal role in delivering accurate and timely Management Accounting within the R2R Tower.This position involves performing accounting processes related to the accounting of costs, including...

Quality Assurance Analyst is a critical role that requires a deep understanding of software development life cycles, testing methodologies, and tools. At Cloudstaff, we are seeking an experienced Quality Assurance Analyst to join our team and ensure the quality of our educational apps.The Quality Assurance Analyst will be responsible for developing and...

TeleTech Holdings, Inc. is a global leader in delivering exceptional customer experiences. As a Quality and Performance Analyst, you'll play a critical role in driving business results by evaluating customer interactions and developing strategies to improve customer satisfaction.About the RoleThis position requires a strong understanding of data analysis and...

Company Overview:Linda Hausermann & Associates is a renowned company that provides quality assurance services to various industries. Our team of experts works tirelessly to ensure that our clients' customers receive the best possible experience.Job Description:Monitors and evaluates the quality of customer interactions (calls, emails, chats) to identify...

On-site - Manila 3-5 Yrs Exp Diploma Full-timeJob DescriptionDescriptionJob PurposeThe Quality Analyst- Bilingual supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement solutions and process improvement...

About TDCX PhilippinesWe are a fast-growing BPO company that offers a rewarding career with opportunities to unleash your full potential. At TDCX, you will have the chance to work with world-class brands and be part of a diverse team.Key ResponsibilitiesDevelop and implement quality coaching programs for agents to improve customer interactions.Partner with...

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven...

Are you passionate about making digital products more accessible? Do you have a keen eye for detail and a commitment to excellence? We are seeking a skilled Digital Experience Quality Analyst to join our team at ProV International (Philippines) Inc.About the Role:Job Function:Information TechnologySeniority Level:AssociateEmployment...

We are seeking a qualified professional to join our team as a Process Developer (Quality)– Trust and Safety (Japanese). This role offers an excellent opportunity to work with a global leader in professional services and solutions.Job RequirementsIn this role, you will be responsible for conducting thorough audits on Quality Analysts' evaluations to ensure...

About Us:Linda Hausermann & Associates is a respected company that provides quality assurance services to various industries. Our mission is to help businesses deliver exceptional customer experiences by identifying areas for improvement and developing strategies to address them.Job Description:We are seeking a Quality Assurance Analyst to join our team. The...

Quality Assurance AnalystSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role.This is where you and your skills come in. We're currently...

Neksjob Corporation is looking for a detail-oriented leader with a passion for quality assurance to join our team as a QA Operations Director. As a key member of our organization, you will be responsible for managing and guiding our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple channels.Job...

About UsFirstsource Solutions Limited is a pioneering business process outsourcing (BPO) company that empowers organizations to deliver remarkable customer experiences. We pride ourselves on being a trusted partner, delivering high-quality services while fostering a culture of innovation and continuous improvement.The Job:We are seeking a Customer Experience...