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Customer Experience Leader

2 weeks ago

Manila, National Capital Region, Philippines Coinbase Full time

Company Overview

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Coinbase is a leading platform for cryptocurrency and blockchain technology. Our mission is to increase economic freedom in the world by creating an open financial system for all.

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We're seeking a highly experienced leader to manage our Customer Experience (CX) operations in Manila. As the Director of CX Manila Operations, you will be responsible for developing strategies to enhance customer satisfaction and resolution rate, streamlining operations and processes, and driving performance improvements for the network.