Capacity Planner

4 days ago


Antipolo City, Calabarzon, Philippines TaskUs Full time
Job Description

A Workforce Management Lead at TaskUs is responsible for ensuring that staff optimization is achieved by having adequate resources to meet demand. They must have a thorough understanding of WFM efficiency metrics and the ability to read trends and project them into future forecasts.

This role requires coordination with operations, clients, and client services to gather relevant data for forecasting and capacity planning. You will be responsible for maintaining a roster of staff with accurate employee details, including availability, preferences, and skills.

Required Skills and Qualifications: The ideal candidate should possess strong analytical skills, numerical literacy, and the ability to navigate MS Word, MS Excel, MS PowerPoint, and other database generating applications. Proficiency in Google Suites is a definite plus.


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