Strategic Workforce Planner

6 days ago


Antipolo City, Calabarzon, Philippines Movate Full time

Movate is looking for an experienced workforce manager to lead our workforce management efforts.

About the Job
  • This role will involve generating reports and analyzing metrics and trends to provide insight to management on potential future needs, opportunities, and strategies to improve performance.
  • The successful candidate will be responsible for managing workforce analytics staff, forecasting work volumes, scheduling staff, and monitoring agent performance.
Requirements
  • Previous experience in WFM department either as a team leader, Assistant Manager, or Manager.
  • End-to-end experience in WFM roles (Capacity planning, Scheduling, Real-time management, and others).
Skills and Abilities
  • Knowledge of contact center processes, technology, and concepts.
  • Excellent organizational skills.
  • Strong attention to detail.
  • Time management skills and the ability to multi-task.
  • Effective verbal and written communication skills.
  • Ability to work in a collaborative team environment.
Benefits
  • Opportunities for growth and development within the company.
  • Collaborative team environment.
  • Amenable to work on site in BGC, Taguig/ Antipolo.
  • Amenable to work on a shifting schedule.
  • Can start ASAP.

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