Workforce Planner
3 days ago
TaskUs Quezon City, National Capital Region, Philippines
Workforce Planner3 days ago Be among the first 25 applicants
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
What does a Workforce Planner do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand. You will have the foresight in preparing for voice and non-voice volume, seat occupancy, average handle time, and other factors that measure productivity and campaign performance.
As a Workforce Planner, you will coordinate with operations, clients, and client services to gather all relevant data related to forecasting and calculation of program requirements. You will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences, and skills.
You will publish over/under snapshots, and create action plans to address staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool and ensuring that the seating plan is accurate and adequate to meet operational needs.
Here's what we're looking for: We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Planning and Scheduling, and Real Time Management. We need someone with high attention to detail, good analytical skills, and strong numerical literacy. Must be highly organized; and someone who can navigate well in MS Word, MS Excel, MS Powerpoint and other database generating applications. Possessing added knowledge in using GoogleSuites is a definite plus
We need someone who can communicate effectively with all levels of management (written and verbal). Someone who is proactive when it comes to making decisions, as well as solving problems. Someone who has the ability to read trends and project those into future forecasts; utilize WFM centralized tools; and ensure that the database is regularly maintained.
Seniority level- Entry level
- Full-time
- Project Management and Information Technology
- Industries: Outsourcing and Offshoring Consulting
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
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