Workforce Management Lead

Client Profile: This company combines technical and functional competence with extensive cross-vertical and cross-domain knowledge. They provide a flexible and scalable global delivery strategy that combines onshore and offshore delivery capabilities adn they founded in 2009.Position: Workforce ManagerCompany Industry: IT CompanyLocation: Antipolo City &...

Movate is looking for an experienced workforce manager to lead our workforce management efforts.About the JobThis role will involve generating reports and analyzing metrics and trends to provide insight to management on potential future needs, opportunities, and strategies to improve performance.The successful candidate will be responsible for managing...

We are seeking a highly motivated individual with a passion for data analysis, workforce management, and performance coaching.About the RoleThis position involves managing workforce analytics staff, manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports.Key responsibilities include forecasting work volumes,...

Client Profile: This company combines technical and functional competence with extensive cross-vertical and cross-domain knowledge to assist in achieving business objectives. Its sustained success has earned it two Deloitte Global Recognition Awards. They provide a flexible and scalable global delivery strategy that combines onshore and offshore delivery...

About the Role:Movate is seeking an experienced Workforce Planning Specialist to join our team. This role involves utilizing analytical skills and technical knowledge to optimize workforce management processes.Main Responsibilities:Develop and implement effective workforce planning strategies to meet business needs.Analyze data and trends to identify...

Workforce Planner | AntipoloApply to locations: Antipolo, Rizal, PhilippinesPosted on: YesterdayTime left to apply: End Date: November 30, 2024 (30+ days left to apply)Job Requisition ID: R_2410_14827About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its...

About NeksjobNeksjob is a dynamic organization that values innovation and excellence in workforce management. As a Senior Workforce Manager, you will play a critical role in driving our company's growth and success.Key Job Responsibilities:Develop and implement strategies to improve operational efficiency and reduce costs.Collaborate with cross-functional...

Job Summary:The WFM Supervisor is a key member of the contact center leadership team, responsible for overseeing all operational support aspects of the contact center. This includes staffing, scheduling, forecasting systems, and policies. The ideal candidate will have extensive knowledge and experience in Workforce Management (WFM) and be able to ensure that...

We are seeking an experienced workforce manager to join our team at Movate.About the RoleThis position involves managing workforce analytics staff, manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports.Key responsibilities include forecasting work volumes, scheduling staff, and monitoring agent...

OVERALL PURPOSE:The Workforce Services Senior Manager will be responsible for overseeing and managing the Workforce Management (WFM), AP, and QA functional teams, ensuring seamless operations across all areas of responsibility.RESPONSIBILITIES: - Manage the cost structure and budget for the WFM, AP, and QA functions. - Support Command Center leads in sales...

Job SummaryThe Senior Workforce Manager will oversee the daily operations of the Workforce Management, AP, and QA functional teams. The role is responsible for ensuring seamless interactions across all areas of responsibility.Main Responsibilities:Manage the cost structure and budget for the WFM, AP, and QA functions.Support Command Center leads in sales and...

Movate is looking for an experienced professional to lead our workforce management efforts.About the JobThis role will involve analyzing metrics and trends to provide insights to management and clients.The successful candidate will be responsible for generating reports and analyzing metrics and trends to provide insight to management on potential future...

Company Overview:Neksjob is a leading provider of contact center services, dedicated to delivering exceptional customer experiences. Our contact centers operate 24/7, handling a high volume of customer interactions. As a WFM Supervisor, you will be part of a dynamic team that is passionate about delivering results-driven solutions. Job Description:The WFM...

Qualifications:At least 2 years of working experience as a Real-Time Analyst / Work Force Management in BPO IndustryAmenable to work ON SITE at Antipolo City.Willing to work in rotational shiftsStrong quantitative and technical aptitudeDetail oriented - high emphasis on quality/quantity balanceAble to interact and negotiate with all levels of...

The Workforce Management Specialist is an individual contributor role that generates forecasts and schedules while performing analytics on results. This is a job that requires a strong aptitude in mathematics and the ability to break down complex analytics into understandable and relatable terms to a wide variety of people. Through data preparation,...

Drive Business Growth with AI-Powered HRSoutheast Asia's top companies trust us to streamline HR and boost efficiency.Now even better with AI features, empower your leadership to make smarter decisions and achieve measurable ROI.Empower Your Leadership with a Unified HR Systemfor Every Stage of Workforce ManagementOur HRIS and Payroll solutions streamline...

About TaskUsWe are a leading provider of outsourced digital services and next-generation customer experience.We help fast-growing technology companies represent, protect, and grow their brands through our cloud-based infrastructure.Our People First culture enables us to expand our workforce globally, with a presence in multiple locations across various...

Target Start Date: ASAPRequirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

About Humanly: Humanly is a global provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to empower businesses to represent, protect and grow their brands through our cloud-based infrastructure.We serve clients in the fastest-growing sectors, including social media, e-commerce,...