WFM Lead

Work Setup: On-site in Cebu CityShift Schedule: Shifting ScheduleRequired Qualifications:Bachelor's/College Degree 5+ years in WFM managerial role in BPOMUST HAVE: Experience handling the ERLANG toolExcellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and external calls...

Work Setup: On-site in Cebu CityShift Schedule: Shifting ScheduleRequired Qualifications:Bachelor's/College Degree 5+ years in WFM managerial role in BPOMUST HAVE: Experience handling the ERLANG toolExcellent skills in capacity planning, scheduling, real-time management, and reporting are a must Presentation skills Able to lead internal and external calls...

Tech Mahindra seeks a highly experienced Performance Enhancement Lead to drive operational improvements in our call centers.About the RoleThe ideal candidate will have a strong background in WFM and experience in driving strategic initiatives in call centers.ResponsibilitiesDevelop and execute WFM strategies to ensure staffing aligns with forecasted demand...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

About TaskUs: As a leading provider of outsourced digital services and next-generation customer experience, TaskUs helps fast-growing technology companies represent, protect, and grow their brands.We have a strong People First culture that enables us to expand our workforce to approximately 45,000 employees globally. Presently, we have a presence in...

XtendOps seeks an Operational Efficiency Manager to lead their workforce management efforts.The ideal candidate will have a strong background in strategic thinking, with experience in building staffing plans to meet business needs.They will also possess excellent communication and project management skills, with the ability to lead WFM projects and...

OverviewThe Senior Operations Manager at Cognizant is responsible for overseeing operations execution at the program level. This individual works closely with Team Leads and Workflow Leads to ensure operational program success by identifying and tracking contractual SLA and KPI performance, setting objectives and improvement plans to ensure goals are...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DELIVERY LEADRole Purpose:The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance...

Role OverviewWe are seeking an experienced Transformation Lead to join our team at TaskUs. The ideal candidate will have at least 5 years of BPO experience as an Operations, WFM, Training, Data Science, and/or QA Leader handling multinational clients.Responsibilities will include:Supporting Global Transformation initiatives related to Global Service Delivery...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DELIVERY LEADRole Purpose:The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance...

About the RoleCognizant is seeking a highly motivated Customer Service Delivery Director to lead our customer service delivery efforts. As a key member of our operations team, you will oversee the execution of programs at the program level, working closely with Team Leads and Workflow Leads to ensure successful outcomes.You will be responsible for managing a...

About the JobCognizant seeks a skilled Program Manager - Customer Service to lead our customer service delivery efforts. As a key member of our operations team, you will oversee the execution of programs at the program level, working closely with Team Leads and Workflow Leads to ensure successful outcomes.You will be responsible for managing a team of Team...

Job DescriptionWe are seeking a highly skilled Operations Excellence Leader to join our team. In this role, you will be responsible for overseeing operations execution at the program level, working closely with Team Leads and Workflow Leads to ensure operational program success.As an Operations Excellence Leader, you will manage a team of Team Leaders /...

XtendOps Iloilo is urgently hiring a Workforce Analyst:1. Advanced Forecasting Skills: Proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.2. Data Analysis and Reporting: Experience with analytics platforms (e.g., SQL, Power BI, Tableau) to generate and interpret insights from KPIs,...

The Operations Manager is responsible for overseeing operations execution at the program level. The Operations Manager works closely with Team Leads and Workflow Leads to ensure operational program success by identifying and tracking contractual SLA and KPI performance, setting objectives and improvement plans to ensure goals are met. The Operations Manager...

XtendOps, a leading company in workforce management, is seeking an experienced Workforce Management Analyst.The ideal candidate will have advanced forecasting skills, proficiency in creating long- and short-term forecasts using historical data, predictive modeling, and trend analysis.They will also possess strong technical aptitude, with advanced knowledge...

About TaskUs: As a leading provider of outsourced digital services and next-generation customer experience, TaskUs supports fast-growing technology companies to achieve their goals.TaskUs has a strong People First culture that enables the company to expand its workforce to approximately 45,000 employees globally. With a presence in twenty-three locations...

About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping clients represent, protect and grow their brands.The company has a strong People First culture that has enabled it to expand its workforce to approximately 45,000 employees globally. With a presence...