Strategic Planning Consultant

4 days ago


Davao City, Davao, Philippines UnitedHealth Group Full time
Job Description:

We are seeking a Capacity Planner to join our team at Optum, a global organization that delivers care and aids technology to help millions of people live healthier lives. As a key member of our team, you will play a crucial role in improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

The ideal candidate will have 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office operations and strong communication and presentation skills. They will also possess expertise in long-range planning, financial modeling, and complex data analysis of all contact center/back-office service area metrics.

Responsibilities:
  1. Data Analysis: Compile, analyze, review, forecast, and trend complex data to inform operational and business decisions.
  2. Presentation and Communication: Present analysis and interpretation for operational and business review and planning, and support short and long-term operational/strategic business activities through analysis.
  3. Business Solutions: Develop recommended business solutions through research and analysis of data and business processes, and implement when appropriate.
  4. Reporting and Review: Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time.


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