Enterprise Account Manager

1 day ago

Manila, National Capital Region, Philippines beBeeDedicated Full time ₱1,091,886 - ₱1,313,500

Job Description

We are looking for a dedicated professional to join our team as a Client Success Specialist. This role will be responsible for managing daily communications with our largest client, responding quickly to their requests and needs, and partnering with the Client Success Manager to execute account strategy and meet performance objectives.

The ideal candidate will have strong problem-solving and communication skills, be proactive and detail-oriented, and have prior client-facing experience. They will also be able to multitask in a fast-paced environment and have consistent access to high-speed internet and reliable equipment.

Responsibilities:

  • Client Success: Manage daily communications for the largest client, respond quickly to requests and needs, partner with the Client Success Manager to execute account strategy and meet performance objectives.
  • Client Meetings: Participate in client-facing meetings with the Client Success Manager.
  • Account Health & Performance: Monitor account data and performance metrics; create and modify account-specific reports; communicate health status to the client and internal teams.
  • Client Standards & Expectations: Act as SME for client guidelines and ensure expectations are met.
  • Quality Assurance: Serve as internal QA resource, identify order issues and coordinate corrections with post production and partner teams.
  • Client Support: Coordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
  • CRM Utilization: Use HubSpot to manage client interactions and updates.
  • Client Centricity: Capture client feedback and advocate for client needs across departments.
  • Special Projects: Participate in special projects as needed.
  • Innovation & Workflow Automation: Identify and advocate for process improvements.

Required Skills and Qualifications:

  • Fluency in English: Verbal and written communication skills.
  • Ability to work in Mountain Standard Time Zone hours: 8am–5pm.
  • Consistent access to high-speed internet and reliable equipment: Laptop with camera and audio.
  • 2+ years of client-facing or account support experience: Enterprise SaaS or services preferred.
  • Strong problem solving and communication skills: Proactive and detail-oriented.
  • Prior client-facing experience: Ability to multitask in a fast-paced environment.
  • Detail-oriented: Proactive client support approach.
  • Familiarity with project management platforms: ClickUp, Asana, Monday.com (optional).

Benefits:

  • Healthy work-life balance culture:
  • 6 sick days per year:
  • 20 days of PTO annually:
  • Bonusly rewards program:
  • Compliance with local and national laws:

Interview Process:

  • 30-minute call with Head of People
  • Take Home Exercise
  • 1-hour interview with Client Support Manager and Head of People
  • 30-minute interview with Director of Client Success & Operations

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