Enterprise Account Advocate

1 day ago

Manila, National Capital Region, Philippines beBeeClientSuccess Full time $800 - $1,300
Job Summary

This role is centered around delivering proactive support to all enterprise-level clients, ensuring their satisfaction and success.

The ideal candidate will be detail-oriented, highly organized, and committed to providing exceptional client experience while collaborating with the internal team.

Key Responsibilities
  • Manage daily communications with clients, responding promptly to their requests, questions, and needs.
  • Maintain a proactive approach to client success, communicating frequently and clearly when there are opportunities to address and improve the client experience.
  • Partner with the Client Success Manager to execute account strategy and meet account performance objectives.
  • Review and closely monitor account data and performance, regularly reviewing account metrics to ensure smooth management of the day-to-day client order experience.
  • Closely work with our Client Support and Operations teams to drive corrective actions for our enterprise clients.
Requirements

We seek a candidate who is fluent in English, both verbally and written, with 2+ years of client-facing or account support experience. The ideal candidate will possess strong problem-solving and communication skills, a strong sense of urgency and proactivity, and prior experience working in a client-facing role.

  • Fluency in English, both verbal and written.
  • Able to consistently work in the Mountain Standard Time Zone (USA) - hours are 8am - 5pm.
  • Consistent access to high-speed internet and reliable equipment (laptop with a working camera and audio).
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services industry preferred).
Benefits

We offer a competitive compensation package, including a culture that supports and celebrates a healthy work-life balance for everyone, 6 sick days per year, 20 days of PTO annually, and bonuses through our Bonusly rewards program.

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