Remote Enterprise Account Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeClientSupport Full time ₱350,000 - ₱500,000
About This Opportunity

This is a remote chance for an experienced Client Support Professional to collaborate closely with our key enterprise client.

Key Responsibilities
  • Maintain daily communications with the client, respond promptly to requests and needs, partner with the Client Manager to execute account strategy and achieve performance objectives.
  • Participate in client-facing meetings alongside the Client Manager.
  • Monitor account data and performance metrics; create and modify account-specific reports; communicate health status to the client and internal teams.
  • Act as Subject Matter Expert (SME) for client guidelines and ensure expectations are met.
  • Serve as internal Quality Assurance resource, identify order issues and coordinate corrections with post-production and partner teams.
  • Coordinate with Client Support and Operations to drive corrective actions and proactive cross-team communication.
  • Utilize HubSpot to manage client interactions and updates.
  • Capture client feedback and advocate for client needs across departments.
  • Support special projects as needed.
Required Skills and Qualifications
  • Fluency in English, both verbal and written.
  • Able to work within Mountain Standard Time Zone hours (8am–5pm).
  • Consistent access to high-speed internet and reliable equipment (laptop with camera and audio).
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services preferred).
  • Strong problem-solving and communication skills; proactive and with a sense of urgency.
  • Prior client-facing experience; ability to multitask in a fast-paced environment.
  • Detail-oriented with proactive client support approach.

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