Senior IT Service Desk Supervisor

Are you looking for a challenging and rewarding career opportunity? As a Help Desk Operations Supervisor, you will have the chance to make a real difference in the lives of our customers.About the Role:Serve as the first point of contact for customers, providing timely and effective resolution of their queries and issues.Supervise and coordinate the...

Welcome to Shangri-La Group, where we're dedicated to providing unforgettable experiences for our guests. As Front Desk Supervisor Lead, you'll play a vital role in shaping these moments.About the PositionReporting directly to the Front Office Manager, you'll oversee the daily operations of the front desk team, ensuring prompt and efficient...

Nityo Infotech Services Philippines is HiringService Desk (Female)Location: Gil Puyat Ave. Makati CitySet up: HybridSalary: 30,000See complete details below:Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays— At least 1 to 2 years experience in Technical Support.— Experience in any ticketing...

Under the Customer Support Manager's supervision, this role ensures the service desk team meets agreed service levels, builds relationships with internal and external customers, manages service performance, and suggests improvements for total customer satisfaction.Monitors SD requests through email and phone and updates the schedule board.Logs and...

At Microbase Incorporated (Official Page), we are seeking a highly skilled and experienced Service Desk Team Leader to join our team. The ideal candidate will have a proven track record of managing a service desk team, ensuring excellent customer satisfaction, and driving process improvements.About the Role:Manage and lead a team of service desk specialists,...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

**Job Description**H2 Software Consulting Services Inc. is seeking a highly skilled IT Service Desk Shift Lead to supervise and support our IT Service Desk team in delivering timely, effective solutions.Key Responsibilities:Monitor ticket queues, assign tasks, and ensure Service Level Agreements (SLAs) are met.Provide guidance and training to team members to...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Requirements:Experience in a service desk or technical support roleStrong problem-solving and communication skillsKnowledge of ITIL framework and ticketing systemsFamiliarity with Windows, Mac OS, and common office applicationsAbility to work effectively in a fast-paced environment

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-timeJob DescriptionAn IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may...

Job Description:Key Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Recruitment Hub by M and J Solutions Provider Inc.NegotiableOn-site - Makati 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionOverview of the Role:• Assist customers via calls and provide appropriate and timely resolution to concerns or queries following client's SOPs thereby ensuring customer satisfaction.• Acts as the first line Service Desk POC...

Requirements:Experience in a service desk or technical support roleStrong problem-solving and communication skillsKnowledge of ITIL framework and ticketing systemsFamiliarity with Windows, Mac OS, and common office applicationsAbility to work effectively in a fast-paced environment

Job Description:Key Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

DUTIES AND RESPONSIBILITIESService Desk and Support• Provides direct first level of support via telephone, email, web or any other means, such as:• Answering RFIs• App navigation• Onsite and remote assistance• Initial troubleshooting using the KB as reference• Password resets and ticket routing• Escalation to Level 2, 3 and principal when...

We are seeking a skilled IT Service Desk Technician to join our team at Stark Asia Solutions Inc. As a Help Desk Support Analyst, you will provide technical support for complex issues that require advanced troubleshooting and problem-solving skills.Job Description:Company Overview:Our company provides comprehensive IT solutions to clients...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...

Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...

DUTIES AND RESPONSIBILITIESService Desk and Support• Provides direct first level of support via telephone, email, web or any other means, such as:• Answering RFIs• App navigation• Onsite and remote assistance• Initial troubleshooting using the KB as reference• Password resets and ticket routing• Escalation to Level 2, 3 and principal when...

Emerson Mandaluyong, National Capital Region, PhilippinesIT Service Desk SpecialistEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Remote Support Specialist, IT Service Desk, you will be joining a...