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IT Service Desk Team Lead

1 month ago

Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time
Job Description:

Key Responsibilities:

Supervise and support the IT Service Desk team in delivering timely, effective solutions.
Monitor ticket queues, assign tasks, and ensure SLAs are met.
Provide guidance and training to team members to enhance performance and customer service.
Analyze metrics to identify trends and recommend improvements in processes and workflows.

Requirements:

Bachelor's degree in IT, Computer Science, or related field.
Minimum 1 year of experience in a lead or supervisory role within an IT Service Desk environment.
Strong technical troubleshooting skills and familiarity with ticketing systems.
Excellent communication and team management skills.