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Help Desk Operations Supervisor

1 week ago

Makati City, National Capital Region, Philippines Microbase Incorporated (Official Page) Full time

Are you looking for a challenging and rewarding career opportunity? As a Help Desk Operations Supervisor, you will have the chance to make a real difference in the lives of our customers.

About the Role:
  • Serve as the first point of contact for customers, providing timely and effective resolution of their queries and issues.
  • Supervise and coordinate the activities of the help desk team, ensuring they meet their performance targets.
  • Develop and implement process improvements, enhancing the overall efficiency and effectiveness of the help desk operation.
  • Collaborate with internal stakeholders to resolve customer complaints and concerns.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also have a solid understanding of IT service management principles and practices.

Requirements:
  • Bachelor's degree in a related field, such as business administration or computer science.
  • Minimum 1 year of experience in a customer-facing role or a similar position.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a team environment.