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Service Desk Team Leader

2 weeks ago

Makati City, National Capital Region, Philippines Microbase Incorporated (Official Page) Full time

At Microbase Incorporated (Official Page), we are seeking a highly skilled and experienced Service Desk Team Leader to join our team. The ideal candidate will have a proven track record of managing a service desk team, ensuring excellent customer satisfaction, and driving process improvements.

About the Role:
  • Manage and lead a team of service desk specialists, providing guidance, coaching, and support to ensure they meet their performance targets.
  • Maintain strong relationships with internal and external customers, ensuring timely and effective resolution of their queries and issues.
  • Monitor and analyze service performance metrics, identifying areas for improvement and implementing changes to optimize service delivery.
  • Develop and implement process improvements, enhancing the overall efficiency and effectiveness of the service desk operation.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also have a solid understanding of IT service management principles and practices.

Requirements:
  • Bachelor's degree in a related field, such as business administration or computer science.
  • Minimum 1 year of experience in managing a service desk team or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a team environment.