Executive Support Specialist
1 week ago
We are seeking a highly skilled professional to fill the Administrative Assistant role. This position requires strong customer service expertise, experience in CRM management, and lead follow-up.
The ideal candidate is proactive, organized, and capable of handling both customer-facing tasks and back-end research to support fleet operations.
Key Responsibilities- Handle inbound and outbound phone calls with professionalism, addressing client inquiries and providing support.
- Manage leads in HubSpot by updating statuses, tagging appropriately, and sending email campaigns or follow-ups based on client stage.
- Draft and send timely, professional email responses to clients and leads.
- Track and nurture leads through the pipeline, ensuring no opportunities are missed.
- Conduct research on vehicles, fleets, and industry-related information to support client needs and business operations.
- Maintain accurate records and provide updates on lead activity, customer interactions, and pipeline progress.
- Experience in customer service, sales coordination, or CRM management.
- Strong knowledge or familiarity with HubSpot CRM (highly preferred).
- Excellent communication skills (phone and email) with a customer-first attitude.
- Strong organizational and multitasking skills.
- Ability to research, analyze, and present information clearly.
- Highly detail-oriented with strong follow-up skills.
- Tech-savvy and comfortable working with online tools, email automation, and reporting systems.
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