Remote Customer Support Specialist

3 days ago

Cainta, Calabarzon, Philippines beBeeService Full time $550
Customer Service Representative Opportunity

At our company, we're looking for highly motivated and experienced customer service representatives to join our growing team. In this role, you will be responsible for providing exceptional customer service, resolving complex issues, and promoting our products through social media channels.

Key Responsibilities
  • Respond to and resolve customer inquiries via direct messages and social media comments on various platforms.
  • Troubleshoot and resolve complex customer complaints, including shipping delays, product defects, missing packages, and payment issues.
  • Provide personalized product recommendations based on customer needs and preferences.
  • Escalate unresolved issues to the appropriate departments and follow up until resolution.
  • Work closely with other customer service representatives to provide mentorship and guidance.
Qualifications
  • Education
    • High-School Diploma or equivalent
    • Preferred: College Degree
  • Experience
    • 2-3 years of social media community management
    • 2-3 years of experience in customer service
    • Background in beauty or retail industry (preferred)
  • Required Skills
    • Track record of resolving complex customer issues
    • Experience with social media management software
    • Customer service software and tools
  • Desired Skills
    • Shopify and connected apps
  • Soft Skills
    • Empathy
    • Problem-solving
    • Customer-oriented approach
    • Clear communication
About This Role
  • Full-time contract
  • 4-5 months duration
  • Modality: Remote
  • Competitive compensation package
  • Our company values include a customer-centric approach, proactive problem-solving, and a willingness to learn and grow.

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