Remote Customer Support Specialist

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time $40,000 - $50,000
Customer Support Expert Wanted

We are looking for a highly skilled Customer Support Expert to join our team. As a key member of our support group, your primary responsibility will be to deliver exceptional technical and functional support to customers.

You will collaborate with an existing team of experts, assisting clients with product configurations, troubleshooting, and best practices to maximize software value. This role requires strong communication, analytical skills, and a customer-oriented mindset.

Key Responsibilities:
  • Provide top-tier support by resolving customer queries on product configuration, reporting, and integrations.
  • Assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
  • Collaborate with internal teams to enhance support processes and technical troubleshooting.
  • Maintain up-to-date knowledge of new product features and API integrations.
  • Act as an escalation point for complex customer issues, offering guidance and resolution strategies.
  • Identify and implement tools and automation to optimize resource efficiency.
  • Contribute to internal documentation, including support procedures and training materials.
  • Stay informed about product updates and ensure accurate communication with customers.
Requirements:
  • 3 to 5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • Strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is a plus.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • Proactive approach to continuous improvement and process optimization.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.

This is an exciting opportunity for a motivated and results-driven individual to make a real impact in our company.

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