Remote Technical Support Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱140,000
Job Overview

We are seeking a skilled Remote Technical Support Specialist to provide technical assistance and troubleshooting support for various clients across industries.

This role involves responding to technical inquiries, resolving hardware, software, and connectivity issues, and guiding users through solutions with patience and professionalism.

A strong command of the English language is required, as well as prior call center experience and a quiet work environment with high-speed internet connection.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow established protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

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