Customer Service Agent with Excellent Communication Skills

2 weeks ago


Pasay, National Capital Region, Philippines Valeros Business Company Full time

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Agent.

About Us

Valeros Business Company is a dynamic organization dedicated to providing exceptional customer experiences. We value our customers and strive to exceed their expectations through our commitment to quality and service excellence.

Job Summary

This is a full-time on-site role that requires an agent to handle customer inquiries, provide customer support, and ensure customer satisfaction. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have the ability to multi-task.

Responsibilities

  • Handle customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Provide accurate and timely responses to customer inquiries.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Work collaboratively with other teams to resolve complex customer issues.
  • Meet or exceed performance targets and metrics.

Requirements

To succeed in this role, you will need:

  • High school graduate/SHS graduate, college level, college graduate, associate graduate, or vocational graduate.
  • Good English communication skills.
  • Ability to work onsite.
  • Ability to multitask and work in a fast-paced environment.
  • Problem-solving and conflict resolution abilities.

What We Offer

We offer a competitive salary of up to PHP 27,000 (depending on the campaign) and opportunities for growth and development within the company.

Benefits

  • Competitive salary.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The chance to make a real difference in people's lives.

Additional Information

Newbies and career shifters are welcome to apply. BPO experience is a plus. If you are a team player who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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