Customer Service Agent with Excellent Communication Skills
2 months ago
We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Agent.
About Us
Valeros Business Company is a dynamic organization dedicated to providing exceptional customer experiences. We value our customers and strive to exceed their expectations through our commitment to quality and service excellence.
Job Summary
This is a full-time on-site role that requires an agent to handle customer inquiries, provide customer support, and ensure customer satisfaction. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have the ability to multi-task.
Responsibilities
- Handle customer inquiries via phone, email, or chat in a professional and courteous manner.
- Provide accurate and timely responses to customer inquiries.
- Resolve customer complaints and issues in a fair and efficient manner.
- Work collaboratively with other teams to resolve complex customer issues.
- Meet or exceed performance targets and metrics.
Requirements
To succeed in this role, you will need:
- High school graduate/SHS graduate, college level, college graduate, associate graduate, or vocational graduate.
- Good English communication skills.
- Ability to work onsite.
- Ability to multitask and work in a fast-paced environment.
- Problem-solving and conflict resolution abilities.
What We Offer
We offer a competitive salary of up to PHP 27,000 (depending on the campaign) and opportunities for growth and development within the company.
Benefits
- Competitive salary.
- Ongoing training and development opportunities.
- A supportive and collaborative work environment.
- The chance to make a real difference in people's lives.
Additional Information
Newbies and career shifters are welcome to apply. BPO experience is a plus. If you are a team player who is passionate about delivering exceptional customer experiences, we encourage you to apply.
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