Customer Service Liaison

1 month ago


Pasay, National Capital Region, Philippines Work Services Full time

At Work Services, we are seeking a highly skilled and dedicated Customer Service Liaison to join our team. This is an exciting opportunity for individuals who possess excellent communication skills, problem-solving abilities, and a strong passion for delivering exceptional customer experiences.

About the Role

The primary responsibility of this position is to provide top-notch customer service to our clients through various channels, including phone, email, and live chat. As a Customer Service Liaison, you will be responsible for resolving customer complaints in a timely and professional manner, escalating complex issues to senior colleagues when necessary, and continuously improving our processes to ensure seamless customer interactions.

Responsibilities and Duties
  • Respond to customer inquiries and resolve issues in a prompt and courteous manner
  • Escalate complex customer complaints to senior colleagues or management as needed
  • Collaborate with internal teams to address customer concerns and implement process improvements
  • Develop and maintain a comprehensive understanding of our products and services to effectively communicate their value to customers
  • Participate in training programs to enhance customer service skills and stay up-to-date on industry trends
Requirements and Qualifications

To succeed as a Customer Service Liaison at Work Services, you must have:

  • A degree in a related field (e.g., business, communications, psychology) or equivalent experience
  • Excellent verbal and written communication skills, with the ability to articulate complex ideas in a clear and concise manner
  • Proven problem-solving and conflict resolution skills, with a focus on finding mutually beneficial solutions
  • Strong analytical and critical thinking skills, with the ability to analyze data and make informed decisions
  • Proficiency in computer software applications, including CRM systems and Microsoft Office
  • A willingness to work in a fast-paced environment and adapt to changing priorities
What We Offer

We offer a competitive salary range of PHP 15,000 to PHP 24,000 per month, commensurate with experience. Additionally, we provide:

  • A comprehensive benefits package, including health insurance and paid training
  • Ongoing professional development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment that fosters collaboration and growth
Language Requirements

English is the primary language used in our workplace, and proficiency in English is required for this role.



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