Renewal Relationship Strategist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time $80,000 - $100,000
Job Opportunity Job Title: Senior Renewals ManagerThis is a vital role in ensuring the smooth continuation of our customer relationships.As a Senior Renewals Manager, you will be responsible for managing assigned customer accounts. You will work closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues.Your key focus will be on recurring revenue and software asset management. You will develop strong customer relationships that promote retention and loyalty.You will have a deep understanding of CPQ quoting and license auditing to ensure accuracy when engaging with Fortune 500 procurement teams.Key Responsibilities
  • Be a licensing expert and understand all owned assets within an account
  • Strong understanding of complex software quoting
  • Understanding of ARR, ACV, and TCV Revenue Models
  • Work with professional services, technical support, and regional sales team to ensure smooth onboarding of new customers
  • Work closely with customers on renewal during the Customer Journey for optimal retention
  • Direct relationship with sales teams to drive expansions
  • Review client requests with technical support, product management, and regional sales team and escalate as necessary
  • Identify at-risk accounts and take appropriate action or escalate as needed
  • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
  • Proactively start the procurement/renewal process three months prior to the renewal date to ensure on-time renewals
Desired Skills and Experience
  • BA/BS preferred or equivalent experience
  • 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer
  • Knowledgeable in privilege access management and cybersecurity best practices
  • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc., is a plus
  • Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level
  • Ability to understand high-level technical aspects of the product, provide business and technical solutions to help customers optimize use of the solution
  • Competency with Salesforce and Customer Success Management platforms
  • Ability to multi-task, problem-solve, and work cross-functionally in a dynamic environment
  • Excellent verbal and written communication skills

Benefits & Culture

  • We're passionate problem-solvers doing our part to make the world a safer place.
  • We invest in people who are smart, self-motivated, and collaborative.
  • What we offer in return is meaningful work, a culture of innovation, and great career progression.

Our core values guide our behaviors and success. We believe weaving these values into our day-to-day actions helps us cultivate a work environment that embraces collaboration and camaraderie.

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