Global Airline Customer Service Representative

4 days ago


Pasig, National Capital Region, Philippines Hr1001 Full time
Company Overview
TDCX, a leading global company, has won hundreds of industry awards and is dedicated to delivering excellent service to its partner brands.

Salary
Our international airline account offers a 30k New Hire Performance Bonus, making it an attractive opportunity for professionals looking to advance their careers.

Job Description
We are seeking a skilled customer service representative to provide top-notch service to our passengers. Key responsibilities include:
  • Determining and recommending services that meet customers' needs.
  • Offering options of flights, classes of service, products, and services to customers.
  • Assisting with inquiries regarding flight arrivals, delays, cancellations, and other general information.
  • Helping with frequent flyers program and Star Alliance related needs.

Required Skills and Qualifications
To be successful in this role, you must have:
  • College-level education.
  • At least 1 year of BPO work experience.
  • A minimum of 6 months experience handling an airline account.
  • Strong verbal and written English communication skills.
  • The ability to work in rotating shifts.

Benefits
As a valued member of our team, you will enjoy comprehensive medical, insurance, or social security coverage, as well as access to world-class workspaces and engaging activities. You will also have opportunities for career growth through strong learning and development plans.

Others
We value employees who are adaptable, enthusiastic, and committed to delivering exceptional results.

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