Customer Service Representative for Global Brands

4 days ago


Pasig, National Capital Region, Philippines Hr1001 Full time
About the Role

We are seeking a skilled and customer-focused individual to join our team as a Travel Customer Service Representative.

Key Responsibilities:
  • Provide exceptional customer service to international airline partners through phone-in and chat inquiries.
  • Process reservations, issue tickets, and make schedule changes efficiently and accurately.
  • Maintain member accounts by updating profiles and sending relevant documents.
  • Advise customers on promotions and offer solutions to their queries.
  • Manage feedback and complaints, working closely with backend support to resolve issues.
Requirements:

To succeed in this role, you will need:

  • At least 1 year of experience in a BPO voice environment, preferably handling an international account.
  • Strong verbal and written English communication skills.
  • Able to work rotating shifts, including holidays and weekends.
  • Flexible and willing to adapt to changing circumstances.
Why Join Us?

At TDCX, we value our employees' growth and provide opportunities for professional development. Our #BeMore culture empowers individuals to advance in their careers and personal interests. We offer a supportive work environment, comprehensive benefits, and a chance to work with top brands in the travel industry.



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