Customer Service Representative for Global Brands
4 days ago
We are seeking a skilled and customer-focused individual to join our team as a Travel Customer Service Representative.
Key Responsibilities:- Provide exceptional customer service to international airline partners through phone-in and chat inquiries.
- Process reservations, issue tickets, and make schedule changes efficiently and accurately.
- Maintain member accounts by updating profiles and sending relevant documents.
- Advise customers on promotions and offer solutions to their queries.
- Manage feedback and complaints, working closely with backend support to resolve issues.
To succeed in this role, you will need:
- At least 1 year of experience in a BPO voice environment, preferably handling an international account.
- Strong verbal and written English communication skills.
- Able to work rotating shifts, including holidays and weekends.
- Flexible and willing to adapt to changing circumstances.
At TDCX, we value our employees' growth and provide opportunities for professional development. Our #BeMore culture empowers individuals to advance in their careers and personal interests. We offer a supportive work environment, comprehensive benefits, and a chance to work with top brands in the travel industry.
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Pasig, National Capital Region, Philippines Hr1001 Full timeCompany OverviewTDCX, a leading global company, has won hundreds of industry awards and is dedicated to delivering excellent service to its partner brands.SalaryOur international airline account offers a 30k New Hire Performance Bonus, making it an attractive opportunity for professionals looking to advance their careers.Job DescriptionWe are seeking a...
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