Enterprise Server Support Professional

1 day ago


Manila, National Capital Region, Philippines GGIS Services Full time
Japanese Ticketing Specialist Job Description

At GGIS Services, we're looking for a skilled technical professional to join our team as a Japanese Ticketing Specialist. As a key member of our technical support team, you'll be responsible for providing expert support for our clients' server operations and ticket resolution.


Responsibilities:

  • Handle and resolve technical tickets related to server operations, RAID, and enterprise systems
  • Manage and resolve issues with Integrated Lights-Out (ILO) systems
  • Perform RAID setup and manage its use cases
  • Provide support for server operations, including troubleshooting and resolving issues in a timely manner
  • Ensure clear and efficient communication with clients via ticketing systems
  • Monitor and follow-up on unresolved tickets to ensure customer satisfaction

Requirements:

  • Fluency in Japanese (both written and spoken) to communicate effectively with clients
  • RAID setup experience and use case knowledge (Mandatory)
  • Understanding of server operations and practical experience with server systems (Mandatory)
  • Experience with Integrated Lights-Out (ILO) management (Mandatory)
  • Hands-on experience in enterprise server management (Mandatory)
  • Ticket handling experience in a technical or IT-related role (Mandatory)

About Us:

GGIS Services is a dynamic company that provides expert technical support to our clients. We're committed to delivering exceptional service and building long-term relationships with our clients.


Benefits:

  • Competitive salary between PHP 100,000 to 120,000 per month
  • Health and wellness benefits
  • Paid time off and holidays
  • Opportunity for growth and development within the company


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