Client Support Specialist
8 hours ago
At AG Assists, we pride ourselves on delivering high-quality support services to our clients. Our team of experienced professionals is dedicated to ensuring that our clients receive the best possible support, tailored to their unique needs. We believe in fostering strong relationships with our clients, built on trust, transparency, and effective communication.
Job Description
This is an excellent opportunity to join our dynamic team and contribute to the success of our clients. As a Virtual Assistant, you will play a critical role in delivering exceptional support and communication to our clients, utilizing your exceptional communication skills, knowledge of real estate transactions, and proficiency in Microsoft Office Suite. If you are a results-driven individual with a passion for delivering outstanding client support, we encourage you to apply for this exciting opportunity.
Responsibilities
Your main responsibilities will include serving as the primary point of contact for clients, responding to inquiries via email and chat, and assisting with account setup, subscription management, and troubleshooting. You will also ensure clients receive the necessary resources, from setting up accounts to guiding them through new features. Additionally, you will work independently and collaboratively in a virtual team environment, utilizing your patience and professionalism when interacting with challenging customers or situations.
Requirements
To succeed in this role, you must possess excellent written and verbal communication skills, as well as prior experience in customer service, technical support, or virtual assistance. Knowledge of real estate transactions, contracts, and industry terminology is also essential. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and real estate software/tools is required. Strong organizational and time management abilities, attention to detail, and accuracy in handling documentation and data are also crucial.
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