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Technical Support Professional

2 weeks ago

Manila, National Capital Region, Philippines Hunter's Hub Inc. Full time

Job Summary

Hunter's Hub Inc. is looking for an experienced IT Support Specialist to provide top-notch technical assistance to our clients.

The ideal candidate will have 3-6 years of relevant experience in IT support, with a strong background in Unix, SQL, and Dynatrace.

Responsibilities include:

  • Delivering L2-L3 support for critical applications
  • Troubleshooting and resolving complex technical issues within SLAs
  • Handling incidents, performing root cause analysis, and ensuring effective resolution of problems

**Skills and Qualifications**

The successful candidate will possess:

  • Relevant experience in IT support
  • Strong application support experience
  • Excellent behavior, comprehension, articulation, and communication skills
  • Understanding of separation of duties between L1, L2, and L3
  • Knowledge of incident, problem, change, and request management
  • Basic understanding of Java, APIs, and how services talk to each other
  • Familiarity with ControlM and batch jobs

**About Hunter's Hub Inc.**

We are a dynamic organization that thrives on innovation and excellence. Our team is passionate about delivering exceptional service to our clients.