RAID and ILO Systems Engineer
24 hours ago
We're seeking a highly skilled Japanese-speaking technical professional to join our team as a Japanese Ticketing Specialist. In this role, you'll be responsible for providing expert support for our clients' server operations and ticket resolution.
Key Responsibilities:
- Resolve technical tickets related to server operations, RAID, and enterprise systems
- Manage and resolve issues with Integrated Lights-Out (ILO) systems
- Perform RAID setup and manage its use cases
- Provide exceptional support for server operations, including troubleshooting and resolving issues in a timely manner
- Ensure clear communication with clients via ticketing systems
- Monitor and follow-up on unresolved tickets to ensure customer satisfaction
Requirements:
- Fluency in Japanese (both written and spoken) to communicate effectively with clients
- RAID setup experience and use case knowledge (Mandatory)
- Understanding of server operations and practical experience with server systems (Mandatory)
- Experience with Integrated Lights-Out (ILO) management (Mandatory)
- Hands-on experience in enterprise server management (Mandatory)
- Ticket handling experience in a technical or IT-related role (Mandatory)
Company Benefits:
- Competitive salary between PHP 100,000 to 120,000 per month
- Health and wellness benefits
- Paid time off and holidays
- Opportunity for growth and development within the company
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