Technical Operations Specialist

1 day ago


Manila, National Capital Region, Philippines GGIS Services Full time
Job Title: Japanese Ticketing Specialist

Location: Onsite
Shift: Flexible Schedule


Salary:

PHP 100,000 to 120,000 per month


Job Overview:

We are seeking a skilled Japanese-speaking technical professional to provide expert support for our clients' server operations and ticket resolution. The ideal candidate will possess hands-on experience with RAID setup, server management, and enterprise-level ticket handling.


Key Responsibilities:

  • Resolve technical tickets related to server operations, RAID, and enterprise systems
  • Manage and resolve issues with Integrated Lights-Out (ILO) systems
  • Perform RAID setup and manage its use cases
  • Provide exceptional support for server operations, including troubleshooting and resolving issues in a timely manner
  • Ensure clear communication with clients via ticketing systems
  • Monitor and follow-up on unresolved tickets to ensure customer satisfaction
  • Able to work effectively in a flexible schedule and meet performance metrics

Required Skills and Qualifications:

  • Fluency in Japanese (both written and spoken) to communicate effectively with clients
  • RAID setup experience and use case knowledge (Mandatory)
  • Understanding of server operations and practical experience with server systems (Mandatory)
  • Experience with Integrated Lights-Out (ILO) management (Mandatory)
  • Hands-on experience in enterprise server management (Mandatory)
  • Ticket handling experience in a technical or IT-related role (Mandatory)
  • Able to work onsite and start immediately

Benefits:

  • Competitive salary between PHP 100,000 to 120,000 per month
  • Health and wellness benefits
  • Paid time off and holidays
  • Opportunity for growth and development within the company


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