Hilton Manila Restaurant Server Position

22 hours ago


Manila, National Capital Region, Philippines Hilton Manila Full time
Restaurant Server Job Description

We are seeking a dedicated and enthusiastic restaurant server to join our team at Hilton Manila. As a key member of our hospitality staff, you will be responsible for delivering exceptional dining experiences to our guests.

Key Responsibilities:

  • Greet guests in a friendly and professional manner, ensuring a warm welcome to our restaurant.
  • Present menus and provide detailed information about food and beverage offerings, showcasing the quality and variety of our dishes.
  • Take accurate food and drink orders and relay them to the kitchen and bar staff promptly, maintaining a smooth service flow.
  • Serve food and beverages to guests with high standards of presentation and quality, exceeding their expectations.
  • Check on guests throughout their dining experience to ensure satisfaction and address any needs, providing timely solutions.
  • Handle guest inquiries and complaints professionally and efficiently, upholding the highest level of customer service.
  • Maintain cleanliness and organization of dining areas, service stations, and equipment, adhering to health and safety regulations.
  • Collaborate with kitchen staff to ensure smooth service and timely order delivery, fostering a positive team environment.
  • Process payments and handle cash transactions accurately, maintaining a secure and efficient payment process.
  • Adhere to hotel policies, health and safety regulations, and alcohol service guidelines, ensuring compliance and responsibility.
  • Assist with special events and promotions as needed, contributing to the success of our hospitality initiatives.

Qualifications:

  • High school diploma or equivalent, with culinary or hospitality training being a plus.
  • Previous experience as a waiter/waitress in a hotel or fine dining restaurant is preferred, demonstrating expertise and adaptability.
  • Strong communication and interpersonal skills, with a customer-focused attitude and ability to work effectively in a team.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously, maintaining composure under pressure.
  • Proficiency in food and beverage service protocols and knowledge of menu items, ensuring accuracy and attention to detail.
  • Flexibility to work various shifts, including evenings, weekends, and holidays, adapting to changing schedules and demands.
  • Physical stamina to stand for extended periods and carry trays or heavy items, maintaining energy and endurance.

What We Offer:

  • A competitive salary and benefits package, recognizing your value and dedication to our team.
  • Opportunities for professional development and career progression, supporting your growth and advancement.
  • Employee discounts on hotel accommodations, dining, and wellness services, enhancing your overall well-being.
  • A friendly and supportive work environment within a globally recognized brand, fostering a sense of belonging and community.


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