WFM Operations Specialist
2 days ago
We are seeking a highly skilled WFM Operations Specialist to join our team at TASQ Staffing Solutions. This role is ideal for individuals with a strong background in Workforce Management and a passion for delivering exceptional results.
Main Responsibilities:
- Act as the first point of escalation for Intraday Analysts, providing support and guidance on SLA misses and challenges with real-time action plans.
- Function as the first point of escalation for reporting inquiries and troubleshooting, providing input to the WFM team on intraday reports that drive efficiency and improve Operations performance.
- Design and deliver training sessions and knowledge transfer programs for WFM team members, with a focus on WFM tools and best practices.
- Generate performance reports and provide recommendations on reporting and analysis based on performance trends.
- Automate reports to reduce inefficiencies by designing macros.
Qualifications:
- College undergraduate degree with relevant experience in BPO or Non-BPO.
- At least 6 months to 1 year of RTA experience, with WFM experience a plus but not required.
- Strong knowledge of MS Office (Word, Excel, PowerPoint).
- Good to have experience with WFM tools (e.g. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect).
- Open to resources who are functioning as interim/ad on tasks workforce.
-
Senior WFM Operations Manager
5 days ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time**Job Title:** Senior WFM Operations Manager**Company Overview:** Quess Philippines Corporation is a globally recognized leader in the Business Process Management (BPM) industry, offering end-to-end BPM solutions to various sectors. Our diverse portfolio of services encompasses Business Process Management, Human Resources Management, and Facility...
-
Strategic Operations Coordinator
5 days ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeAt Quess Philippines Corporation, we are seeking an exceptional Operational Planning Specialist to join our team. This role is a fantastic opportunity for someone with a strong background in Workforce Management (WFM) to take their career to the next level.The ideal candidate will have 4+ years of experience in WFM, with a proven track record in scheduling...
-
Workforce Management Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob Title: Workforce Management SpecialistAt Neksjob, we are seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our workforce management team, you will be responsible for providing critical support to our Intraday Analysts and Operations teams.Key Responsibilities:Act as the first point of escalation for Intraday...
-
Workforce Management Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeJob SummaryWe are seeking a highly skilled Workforce Management Specialist to join our team at Neksjob Corporation. As a key member of our WFM team, you will be responsible for providing critical support to our Intraday Analysts and Operations teams.Key ResponsibilitiesAct as the first point of escalation for Intraday Analysts in terms of misses in Service...
-
Workforce Management Specialist
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob Summary:As a Workforce Management Specialist at TASQ Staffing Solutions, you will be responsible for providing critical support to our Intraday Analysts in terms of misses in Service Level (SL) or challenges with Operations in executing real-time action plans.You will function as the first point of escalation for reporting inquiries or troubleshooting of...
-
Workforce Management Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeJob SummaryWe are seeking a highly skilled and experienced Workforce Management Specialist to join our team at Neksjob Corporation. The ideal candidate will have a strong background in workforce management, with a focus on intraday analysis and operations.Key ResponsibilitiesAct as the first point of escalation for Intraday Analysts in terms of misses in...
-
Workforce Management Specialist
5 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJOB SUMMARYAt TASQ Staffing Solutions, we're seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our real-time action plans and providing top-notch support to our Intraday Analysts.Key Responsibilities:Act as the first point of...
-
Workforce Management Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob SummaryWe are seeking a highly skilled and experienced Workforce Management (WFM) professional to join our team at Neksjob. As a key member of our WFM team, you will be responsible for providing critical support to our Intraday Analysts, escalating issues, and driving operational efficiency.Key ResponsibilitiesAct as the first point of escalation for...
-
Workforce Management Specialist
4 days ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time**Job Summary**TASQ Staffing Solutions is seeking a skilled Workforce Management Specialist to join our team.As a key member of our WFM team, you will be responsible for providing exceptional support to our operations team, ensuring seamless execution of real-time action plans. Your primary focus will be on generating performance reports, analyzing trends,...
-
Workforce Management Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines VCC Link Inc. Full timeWorkforce Management OpportunityWe are seeking a highly skilled Workforce Management professional to join our team at VCC Link Inc.Key Responsibilities:Manage and optimize workforce schedules to meet business needsDevelop and implement effective WFM strategies and processesCollaborate with cross-functional teams to ensure seamless operationsStay up-to-date...
-
Workforce Operations Manager
2 weeks ago
Cebu City, Central Visayas, Philippines VCC Link Inc. Full timeKey ResponsibilitiesWe are seeking a highly skilled Workforce Scheduler to join our team at VCC Link Inc.Key Requirements:Minimum of 3+ years of experience in Workforce Management (WFM) with a strong background in Real-Time Analytics (RTA) and Scheduling.Working knowledge of WFM Scheduling tools, including IEX and Verint.Able to work on-site and adapt to...
-
Workforce Management Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines VCC Link Inc. Full timeWorkforce Management OpportunityWe are seeking a highly skilled Workforce Management professional to join our team at VCC Link Inc.Key Responsibilities:Manage and optimize workforce schedules to meet business needsDevelop and implement process improvements to increase efficiency and productivityCollaborate with cross-functional teams to ensure seamless...
-
Real-Time Analyst
5 days ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJob Summary:As a Real-Time Analyst at Quess Philippines Corporation, you will be responsible for overseeing all real-time WFM activities to ensure operational and client goals are met. This includes implementing analysis and reporting via WFM tools available, preparing daily/weekly/monthly reports, and analyzing past volume and staffing patterns to ensure...
-
Workforce Management Lead
2 weeks ago
Cebu City, Central Visayas, Philippines RecruiterPH Full timeJob Title: WFM LeadWe are seeking a highly skilled WFM Lead to join our team at RecruiterPH. As a WFM Lead, you will be responsible for leading the workforce management function and ensuring that our operations run smoothly and efficiently.Key Responsibilities:Develop and implement workforce management strategies to meet business objectivesLead a team of WFM...
-
Workforce Management Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines VCC Link Inc. Full timeWorkforce Management OpportunityWe are seeking a highly skilled Workforce Management professional to join our team at VCC Link Inc.Key Responsibilities:Minimum of 2-5 years' experience in Workforce ManagementKnowledgeable with different WFM Tools such as IEX, Verint, and CXOneFull-time work onsite in Cebu City, with a night shift/shifting...
-
"Business Operations Specialist"
12 hours ago
Cebu City, Central Visayas, Philippines Edlution Pte Ltd Full timeJob Summary**Job Title:** {title}We are seeking a highly skilled Business Operations Specialist to join our team at {company}. As a key member of our operations team, you will be responsible for providing administrative support and ensuring the smooth day-to-day operation of our business.Key Responsibilities:Provide administrative support to the operations...
-
Service Operations Specialist
1 week ago
Cebu City, Central Visayas, Philippines Gainstrong Careers Full timeService Operations SpecialistGainstrong Careers is seeking a highly skilled Service Operations Specialist to implement and maintain global standards for Yamaha 3S Shop service guidelines. The ideal candidate will have a strong background in service operations and be able to gather service documents, judgments of warranty claims, and updates for any warranty...
-
Financial Operations Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Lex Hotel Cebu Full timeKey Responsibilities:As a Financial Operations Specialist at Lex Hotel Cebu, you will be responsible for printing check disbursement vouchers and releasing cheques. You will also ensure the completeness of attached documents and deposit bank payments. Additionally, you will prepare monthly and quarterly reports for compensation, expanded, VAT, and portion...
-
Workforce Management Specialist
5 days ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJob Summary:We are seeking a highly skilled Scheduling and Resource Planning Expert to join our team at QUESS PHILIPPINES CORPORATION. As a key member of our operations team, you will be responsible for managing our workforce and ensuring seamless scheduling and resource allocation.Key Responsibilities:Develop and implement effective scheduling strategies to...
-
Financial Operations Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Open Look Business Solutions Inc Full timeAt Open Look Business Solutions Inc, we are seeking a highly skilled Financial Operations Specialist to join our team. As a key member of our financial team, you will be responsible for maintaining and producing accurate company books and financial outlooks. Your expertise in bookkeeping, financial reporting, and tax preparation will ensure our company is...