Workforce Management Specialist

4 weeks ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

Job Summary:

As a Workforce Management Specialist at TASQ Staffing Solutions, you will be responsible for providing critical support to our Intraday Analysts in terms of misses in Service Level (SL) or challenges with Operations in executing real-time action plans.

You will function as the first point of escalation for reporting inquiries or troubleshooting of reports, providing valuable input to our WFM team in conceptualizing intraday reports that drive efficiency to the team and help in Operations performance.

Key Responsibilities:

  • Escalate misses in SL or challenges with Operations in executing real-time action plans
  • Provide input to WFM team in conceptualizing intraday reports
  • Function as first point of escalation for reporting inquiries or troubleshooting of reports
  • Provide trainings and conduct knowledge transfer sessions to other WFM members
  • Generate performance reports and provide input and recommendation on reporting and analysis based on performance trends
  • Automate reports to reduce inefficiencies by designing macros

Requirements:

  • College Undergraduate with relevant experience (BPO or Non-BPO)
  • At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required
  • Good knowledge in MS Office (Word, Excel, PowerPoint)
  • No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect)


  • Cebu City, Central Visayas, Philippines Neksjob Full time

    Job Title: Workforce Management SpecialistAt Neksjob, we are seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our workforce management team, you will be responsible for providing critical support to our Intraday Analysts and Operations teams.Key Responsibilities:Act as the first point of escalation for Intraday...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Workforce Management Specialist to join our team at Neksjob Corporation. The ideal candidate will have a strong background in workforce management, with a focus on intraday analysis and operations.Key ResponsibilitiesAct as the first point of escalation for Intraday Analysts in terms of misses in...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    JOB SUMMARYAt TASQ Staffing Solutions, we're seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of our real-time action plans and providing top-notch support to our Intraday Analysts.Key Responsibilities:Act as the first point of...


  • Cebu City, Central Visayas, Philippines VCC Link Inc. Full time

    VCC Link Inc. is seeking a highly skilled Workforce Management professional to join our team in Cebu City. The ideal candidate will have 2-5 years of experience in Workforce Management and be knowledgeable with different WFM tools such as IEX, Verint, and CXOne. Key Responsibilities:* Manage workforce operations with accuracy and efficiency* Utilize WFM...


  • Cebu City, Central Visayas, Philippines VCC Link Inc. Full time

    Workforce Management OpportunityWe are seeking a highly skilled Workforce Management professional to join our team at VCC Link Inc.Key Responsibilities:Manage and optimize workforce schedules to meet business needsDevelop and implement effective WFM strategies and processesCollaborate with cross-functional teams to ensure seamless operationsStay up-to-date...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    At TASQ Staffing Solutions, we are seeking a skilled workforce management executive to lead our team. The ideal candidate will have at least 2-4 years of experience in workforce management and proficiency in WFM tools, as well as excellent communication skills.The selected individual will be responsible for ensuring service adherence models are implemented...


  • Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    Job Summary:We are seeking a highly skilled Scheduling and Resource Planning Expert to join our team at QUESS PHILIPPINES CORPORATION. As a key member of our operations team, you will be responsible for managing our workforce and ensuring seamless scheduling and resource allocation.Key Responsibilities:Develop and implement effective scheduling strategies to...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    **Job Summary**TASQ Staffing Solutions is seeking a skilled Workforce Management Specialist to join our team.As a key member of our WFM team, you will be responsible for providing exceptional support to our operations team, ensuring seamless execution of real-time action plans. Your primary focus will be on generating performance reports, analyzing trends,...


  • Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full time

    Job OverviewAt Trinity Workforce Solutions, we are seeking a highly skilled WFM Real Time Analyst to join our team. This is an exciting opportunity for an individual to leverage their expertise in workforce management to drive business results.About the RoleWe are looking for a seasoned professional with a proven track record in analyzing and optimizing...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Workforce Management Executive **Job Summary:** We are seeking a highly skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. The ideal candidate will have a strong background in workforce management, with a minimum of 2-4 years of experience in a similar role. **Key Responsibilities:** * Develop and implement effective...


  • Cebu City, Central Visayas, Philippines VCC Link Inc. Full time

    Job Title: Workforce ManagementJob Description:We are seeking a skilled Workforce Management professional to join our team at VCC Link Inc. The ideal candidate will have a minimum of 2-5 years' experience in Workforce Management, with knowledge of various WFM tools such as IEX, Verint, and CXOne.Key Responsibilities:Full-time work onsite in Cebu...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Job OverviewEteam Workforce Private Corporation seeks a talented and results-driven Account Growth Specialist to join our team. As a key member of our client success unit, you will be responsible for proactively maintaining high client satisfaction and driving business growth through strategic account management.


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Work Arrangement and ScheduleAs a Workforce Management Executive at TASQ Staffing Solutions, you will be required to work onsite daily. The shift schedule is rotational, with 24/7 coverage, and no fixed day off. This ensures that our clients receive continuous support and service.Requirements and QualificationsWe are seeking a highly skilled and experienced...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Inc Full time

    Job Title: Customer Service Agent - Reservation SpecialistAbout Eteam Workforce IncEteam Workforce Inc is a reputable company that offers various job opportunities for individuals who are looking to start their career in customer service. Our team is dedicated to providing excellent service to our clients and we are seeking highly skilled and motivated...


  • Cebu City, Central Visayas, Philippines VCC Link Inc. Full time

    Workforce SchedulerAbout the Role:We are seeking a highly skilled Workforce Scheduler to join our team at VCC Link Inc.The ideal candidate will have a minimum of 3+ years of WFM experience with RTA and Scheduling.Working knowledge of WFM Scheduling tools (IEX, Verint, etc) is essential.Amenable to work onsite and adapt to night shift schedules.Key...


  • Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full time

    **Company Overview:**We are Quess Philippines Corporation, a leading business process management company dedicated to delivering exceptional services.Salary: PHP 600,000 - 800,000 per annum (negotiable based on experience)Job Description:We seek an experienced Workforce Management Coordinator to join our team. The ideal candidate will have a strong...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Job RequirementsWe are seeking a highly skilled Accounting and Finance Specialist to join our team at Eteam Workforce Private Corporation. The ideal candidate will have a strong background in accountancy and finance, with a focus on taxation and compliance.Key responsibilities will include:Handling compliance and government reportorial tasks with accuracy...


  • Cebu City, Central Visayas, Philippines VCC Link Inc. Full time

    Key ResponsibilitiesWe are seeking a highly skilled Workforce Scheduler to join our team at VCC Link Inc.Key Requirements:Minimum of 3+ years of experience in Workforce Management (WFM) with a strong background in Real-Time Analytics (RTA) and Scheduling.Working knowledge of WFM Scheduling tools, including IEX and Verint.Able to work on-site and adapt to...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Inc Full time

    Job Description:    We are seeking a highly motivated and customer-focused Customer Care Specialist to join our team at Eteam Workforce Inc. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:    • Provide timely and effective support to customers via...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job DescriptionTASQ Staffing Solutions seeks a skilled Workforce Management Executive to join our team.About the RoleWe are looking for a highly experienced professional with expertise in workforce management, including rotational schedules and service adherence models. The ideal candidate will have a strong background in WFM tools and excellent Excel...