Service Operations Specialist

3 weeks ago


Cebu City, Central Visayas, Philippines Gainstrong Careers Full time

Service Operations Specialist

Gainstrong Careers is seeking a highly skilled Service Operations Specialist to implement and maintain global standards for Yamaha 3S Shop service guidelines. The ideal candidate will have a strong background in service operations and be able to gather service documents, judgments of warranty claims, and updates for any warranty issues and concerns.

Key Responsibilities:

  • Implement and maintain global standards for Yamaha 3S Shop service guidelines
  • Gather service documents, judgments of warranty claims, and updates for any warranty issues and concerns
  • Initiate promotional events and service marketing activities to reach Yamaha Dealers and Customers
  • Improve customer service by increasing the degree of professionalism to all Yamaha 3S Shop and develop higher global quality staff
  • Perform market survey, analysis, competitors activities, and promotional events
  • Issue market information (MI) to improve product development on various processes
  • Educate all Yamaha 3S Shops dealers and staff on warranty procedures and service operation
  • Maintain and upgrade the Service Visual Identity in the service workshop, the proper assortment quantity of tools, special tool boards, service sign, Yamaha logo, equipment including staff uniform
  • Safekeeping of all shop supplies and materials; and conducts regular inventory of all tools and equipment
  • Collects shops KPI and analyzes for the improvement points next action
  • Perform other tasks that may be assigned by immediate superior from time to time


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