Service Operations Specialist
3 weeks ago
Service Operations Specialist
Gainstrong Careers is seeking a highly skilled Service Operations Specialist to implement and maintain global standards for Yamaha 3S Shop service guidelines. The ideal candidate will have a strong background in service operations and be able to gather service documents, judgments of warranty claims, and updates for any warranty issues and concerns.
Key Responsibilities:
- Implement and maintain global standards for Yamaha 3S Shop service guidelines
- Gather service documents, judgments of warranty claims, and updates for any warranty issues and concerns
- Initiate promotional events and service marketing activities to reach Yamaha Dealers and Customers
- Improve customer service by increasing the degree of professionalism to all Yamaha 3S Shop and develop higher global quality staff
- Perform market survey, analysis, competitors activities, and promotional events
- Issue market information (MI) to improve product development on various processes
- Educate all Yamaha 3S Shops dealers and staff on warranty procedures and service operation
- Maintain and upgrade the Service Visual Identity in the service workshop, the proper assortment quantity of tools, special tool boards, service sign, Yamaha logo, equipment including staff uniform
- Safekeeping of all shop supplies and materials; and conducts regular inventory of all tools and equipment
- Collects shops KPI and analyzes for the improvement points next action
- Perform other tasks that may be assigned by immediate superior from time to time
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