Workforce Management Specialist

4 days ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

**Job Summary**

TASQ Staffing Solutions is seeking a skilled Workforce Management Specialist to join our team.

As a key member of our WFM team, you will be responsible for providing exceptional support to our operations team, ensuring seamless execution of real-time action plans. Your primary focus will be on generating performance reports, analyzing trends, and providing actionable insights to drive efficiency and performance improvement.

You will work closely with our Intraday Analysts, escalating complex issues, and providing input on conceptualizing intraday reports. Additionally, you will be responsible for training and knowledge transfer sessions for new team members, ensuring they are equipped to handle WFM tools and functions.

**Key Responsibilities:**

  • Escalate complex issues to support Intraday Analysts
  • Generate performance reports and provide actionable insights
  • Develop and maintain WFM tools and functions
  • Train and mentor new team members
  • Design and automate reports to reduce inefficiencies

**Requirements:**

  • 6 months to 1 year of RTA experience
  • Good knowledge of MS Office (Word, Excel, PowerPoint)
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills

Why TASQ Staffing Solutions?

We are a dynamic and growth-oriented company, committed to delivering exceptional results. Our team is passionate about providing top-notch support to our clients, and we are seeking like-minded individuals to join us on this journey.



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