Workforce Management Lead

2 days ago


Cebu City, Central Visayas, Philippines RecruiterPH Full time
Job Title: WFM Lead

We are seeking a highly skilled WFM Lead to join our team at RecruiterPH. As a WFM Lead, you will be responsible for leading the workforce management function and ensuring that our operations run smoothly and efficiently.

Key Responsibilities:
  • Develop and implement workforce management strategies to meet business objectives
  • Lead a team of WFM analysts to ensure accurate forecasting and scheduling
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Analyze data to identify trends and areas for improvement
  • Develop and maintain reports to track key performance indicators
Requirements:
  • 2-5 years of experience in WFM in a BPO setting
  • Excellent analytical and problem-solving skills
  • Strong communication and leadership skills
  • Ability to work in a fast-paced environment
  • College/Bachelor's degree in a related field
What We Offer:
  • Competitive salary range: 35K - 40K
  • Opportunity to work with a dynamic team
  • Professional development opportunities
  • Flexible work arrangements

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced WFM professional looking for a new challenge, please submit your application.



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