Workforce Management Lead
2 days ago
We are seeking a highly skilled WFM Lead to join our team at RecruiterPH. As a WFM Lead, you will be responsible for leading the workforce management function and ensuring that our operations run smoothly and efficiently.
Key Responsibilities:- Develop and implement workforce management strategies to meet business objectives
- Lead a team of WFM analysts to ensure accurate forecasting and scheduling
- Collaborate with cross-functional teams to identify and implement process improvements
- Analyze data to identify trends and areas for improvement
- Develop and maintain reports to track key performance indicators
- 2-5 years of experience in WFM in a BPO setting
- Excellent analytical and problem-solving skills
- Strong communication and leadership skills
- Ability to work in a fast-paced environment
- College/Bachelor's degree in a related field
- Competitive salary range: 35K - 40K
- Opportunity to work with a dynamic team
- Professional development opportunities
- Flexible work arrangements
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced WFM professional looking for a new challenge, please submit your application.
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