Workforce Management Specialist
20 hours ago
We are seeking a highly skilled Workforce Management professional to join our team at VCC Link Inc.
Key Responsibilities:
- Manage and optimize workforce schedules to meet business needs
- Develop and implement effective WFM strategies and processes
- Collaborate with cross-functional teams to ensure seamless operations
- Stay up-to-date with industry trends and best practices in WFM
Requirements:
- Minimum of 2-5 years' experience in Workforce Management
- Knowledge of WFM tools such as IEX, Verint, and CXOne
- Ability to work full-time, night shift, and shifting schedules
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
We are an equal opportunities employer and welcome applications from qualified candidates.
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