Workforce Management Specialist
2 days ago
We are seeking a highly skilled Workforce Management Specialist to join our team at Neksjob Corporation. As a key member of our WFM team, you will be responsible for providing critical support to our Intraday Analysts and Operations teams.
Key Responsibilities- Act as the first point of escalation for Intraday Analysts in terms of misses in Service Level (SL) or challenges with Operations in executing real-time action plans.
- Function as the first point of escalation for reporting inquiries or troubleshooting of reports, providing input to the WFM team on conceptualizing intraday reports that drive efficiency.
- Provide training and conduct knowledge transfer sessions to other WFM members, especially new members, on WFM tools and functions as a go-to person for inquiries from RTAs and Operations.
- Primarily responsible for generating performance reports and providing input and recommendations on reporting and analysis based on performance trends.
- Required to follow planned data collection, including types of data and time of data, and automate reports to reduce inefficiencies by designing macros.
- Open to College Undergraduates with relevant experience (BPO or Non-BPO).
- At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required.
- Good knowledge in MS Office (Word, Excel, PowerPoint).
- No specific tool requirement; good to have if with experience in WFM Tools (e.g., eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect).
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Workforce Management Specialist
2 days ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob Title: Workforce Management SpecialistAt Neksjob, we are seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our workforce management team, you will be responsible for providing critical support to our Intraday Analysts and Operations teams.Key Responsibilities:Act as the first point of escalation for Intraday...
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Workforce Management Specialist
2 days ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeJob SummaryWe are seeking a highly skilled and experienced Workforce Management Specialist to join our team at Neksjob Corporation. The ideal candidate will have a strong background in workforce management, with a focus on intraday analysis and operations.Key ResponsibilitiesAct as the first point of escalation for Intraday Analysts in terms of misses in...
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Workforce Management Specialist
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Workforce Management Specialist
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Workforce Management Specialist
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