Workforce Management Specialist

1 month ago


Cebu City, Central Visayas, Philippines Neksjob Full time
Job Title: Workforce Management Specialist

At Neksjob, we are seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our workforce management team, you will be responsible for providing critical support to our Intraday Analysts and Operations teams.

Key Responsibilities:
  • Act as the first point of escalation for Intraday Analysts on SL misses and Operations challenges.
  • Provide input to the WFM team on conceptualizing intraday reports that drive efficiency and improve Operations performance.
  • Design and automate reports to reduce inefficiencies using macros.
  • Conduct training and knowledge transfer sessions for new WFM members on WFM tools and functions.
  • Generate performance reports and provide recommendations on reporting and analysis based on performance trends.
Requirements:
  • College undergraduate with relevant experience (BPO or Non-BPO).
  • At least 6 months to 1 year of RTA experience; WFM experience is a plus but not required.
  • Good knowledge of MS Office (Word, Excel, PowerPoint).

We are open to resources who are functioning as interim/ad on tasks workforce. If you are a motivated and detail-oriented individual with a passion for workforce management, we encourage you to apply for this exciting opportunity.



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