IT Manager
7 days ago
About the Role
R1 RCM Inc. is a healthcare company dedicated to delivering innovative solutions in an evolving setting. We're seeking a highly skilled Senior Program Manager to oversee our IT support team, driving standardization and optimization of processes while creating a customer-focused culture.
Key Responsibilities
- Oversee IT support team across multiple locations, geographies, and time zones, ensuring efficient and timely Desktop support.
- Responsible for quick responses to escalations and resolutions for internal user support issues, collaborating with Operations, HR, and finance for capacity planning.
- Manage incident and problem management support for all end-point related issues, updating and enforcing adherence to SLA and KPI requirements.
- Ensure all end points are compliant with global security and gold image standards, handling end-of-life, end-of-warranty, and e-waste in a timely manner.
- Drive process standardization and optimization while fostering a customer-focused culture, handling critical incidents with urgency and quality.
Required Qualifications
- Bachelor's degree or equivalent experience in IT Infrastructure or related field.
- Proficiency with standard ticketing and inventory management tools like ServiceNow.
- Prior knowledge of vendor management skills and advanced knowledge of IT Asset Management processes and workflows.
- Strong Excel Skills, including pivot tables, and at least six years of experience in IT Infrastructure/End User Support/Asset Management.
- Demonstrated ability to work independently and as part of a team, with strong verbal and written communication skills.
About Us
We value our associates, giving them opportunities to contribute, innovate, and make a meaningful impact. Our fast-growing team offers rewarding interactions, collaboration, and professional growth opportunities.
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