IT Manager

7 days ago


Quezon City, National Capital Region, Philippines R1 RCM Full time

About the Role

R1 RCM Inc. is a healthcare company dedicated to delivering innovative solutions in an evolving setting. We're seeking a highly skilled Senior Program Manager to oversee our IT support team, driving standardization and optimization of processes while creating a customer-focused culture.

Key Responsibilities

  1. Oversee IT support team across multiple locations, geographies, and time zones, ensuring efficient and timely Desktop support.
  2. Responsible for quick responses to escalations and resolutions for internal user support issues, collaborating with Operations, HR, and finance for capacity planning.
  3. Manage incident and problem management support for all end-point related issues, updating and enforcing adherence to SLA and KPI requirements.
  4. Ensure all end points are compliant with global security and gold image standards, handling end-of-life, end-of-warranty, and e-waste in a timely manner.
  5. Drive process standardization and optimization while fostering a customer-focused culture, handling critical incidents with urgency and quality.

Required Qualifications

  • Bachelor's degree or equivalent experience in IT Infrastructure or related field.
  • Proficiency with standard ticketing and inventory management tools like ServiceNow.
  • Prior knowledge of vendor management skills and advanced knowledge of IT Asset Management processes and workflows.
  • Strong Excel Skills, including pivot tables, and at least six years of experience in IT Infrastructure/End User Support/Asset Management.
  • Demonstrated ability to work independently and as part of a team, with strong verbal and written communication skills.

About Us

We value our associates, giving them opportunities to contribute, innovate, and make a meaningful impact. Our fast-growing team offers rewarding interactions, collaboration, and professional growth opportunities.


  • IT Project Manager

    3 weeks ago


    Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    The Project Manager is responsible for overseeing the whole project, including serving as the escalation point of contact during the project life cycle. Responsible for the project timelines, scope and budget. Provide leadership and mentorship with team members for support related to project management activities, phases, tasks and others.DUTIES &...


  • Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    The Business Development Manager is in-charge of the overall sales target of his/her assigned product/team/industry. He/she is responsible for achieving annual company objectives and strategic account objectives. He/she is responsible for selling and supporting the firm's complete products and services offering. Focusing on customers with high-value,...


  • Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    The Business Development Manager is in-charge of the overall sales target of his/her assigned product/team/industry. He/she is responsible for achieving annual company objectives and strategic account objectives. He/she is responsible for selling and supporting the firm's complete products and services offering. Focusing on customers with high-value,...


  • Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    The Business Development Manager is in-charge of the overall sales target of his/her assigned product/team/industry. He/she is responsible for achieving annual company objectives and strategic account objectives. He/she is responsible for selling and supporting the firm's complete products and services offering. Focusing on customers with high-value,...


  • Quezon City, National Capital Region, Philippines IT Group, Inc. Full time

    Job OverviewThe Technology Sales Supervisor role at IT Group, Inc. is a pivotal position that plays a crucial part in driving business growth through effective sales strategies.Key ResponsibilitiesThe ideal candidate will be responsible for penetrating industry-specific accounts, creating new business opportunities, and developing strong relationships with...


  • Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    Job Description:The position of Business Development Officer at IT Group Inc. is a critical role that requires an individual with exceptional skills in account management, relationship building, and sales strategy.In this position, you will be responsible for identifying new business opportunities, developing and nurturing relationships with clients, and...

  • Training Manager

    15 hours ago


    Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time

    Job DescriptionThe ideal candidate for this Learning and Development Manager role at E-Solutions IT Services will possess a strong background in training, with 8 years of HR experience and 5 to 7 years of managerial experience specializing in the BPO industry.This individual will lead the design and execution of training programs aimed at improving employee...

  • Project Manager

    2 days ago


    Quezon City, National Capital Region, Philippines IT Unlock Consulting Inc. Full time

    Project Manager - Industrial Electricity3980, Boul. Leman Laval, Qc H7E 1A1, Canada | Posted on 01/09/2025Description:Autonomous;Proactive;IT Unlock is an expert in artificial intelligence and digital transformation. We provide customized solutions, ranging from AI integration to ERP and CRM modernization, as well as advanced data analysis.The Team:You will...


  • Quezon City, National Capital Region, Philippines IT Unlock Consulting Inc. Full time

    Company OverviewIT Unlock Consulting Inc. is a general contractor operating in the industrial and commercial construction industry since 1995.About the JobWe are looking for a skilled Project Manager to join our experienced team. As a Project Manager, you will work closely with the Project Director to ensure the successful completion of construction...


  • Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time

    On-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionReal-time Monitoring: Analyze and monitor staffing levels, call volumes, and busy lines to ensure smooth operations.Optimize Performance: React to real-time situations and optimize skill sets to minimize call queues.WFM Tools Management: Utilize WFM tools like Avaya, CMS, Genesys, Verint,...


  • Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time

    Job Summary:The ideal candidate will have at least 3 years of experience as a Quality Manager, with 6-8 years of overall experience, preferably in a contact center environment. This role involves overseeing the quality assurance and compliance processes, monitoring performance, coaching agents, and driving continuous improvement initiatives to ensure the...


  • Quezon City, National Capital Region, Philippines IT Group, Inc. Full time

    Job SummaryThe Customer Experience Specialist role is responsible for providing exceptional customer support and leading a team of support engineers to ensure seamless delivery of services to clients.About the Role:Lead a team of support engineers to provide timely and effective resolution to customer queries.Maintain and update knowledge base to ensure...


  • Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time

    Job SummaryThe ideal candidate for this Senior Quality Assurance Manager position will have at least 3 years of experience in quality management, with a strong background in contact center operations. This role involves overseeing the quality assurance and compliance processes, monitoring performance metrics, coaching agents, and driving continuous...


  • Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time

    On-site - Quezon City 5-10 Yrs Exp Bachelor Full-timeJob DescriptionThe ideal candidate will have a strong background in Learning and Development, with 8 years of HR experience, and 5 to 7 years of experience in a managerial role specializing in training within the BPO industry. The role also requires flexibility to work on a shifting...

  • Ecommerce Manager

    4 days ago


    Quezon City, National Capital Region, Philippines Handyman Do it Best Philippines Full time

    On-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionCompany DescriptionHandyman Do it Best Philippines, a member of the Do It Best Corporation, has been a trusted hardware store since 1994 with branches in major malls across the country. Handyman offers thousands of value-for-money products and caters to the needs of...


  • Quezon City, National Capital Region, Philippines Handyman Do it Best Philippines Full time

    We are seeking an experienced Ecommerce Manager to lead our online store in Quezon City. As a key member of our team, you will be responsible for managing day-to-day operations, developing and implementing sales and marketing strategies, and analyzing customer behavior to inform business decisions.About UsHandyman Do it Best Philippines is a trusted hardware...


  • Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    About the Position:The Business Development Officer plays a pivotal role in driving revenue growth and expansion at IT Group Inc. This position requires an individual who can leverage their skills in sales, marketing, and customer relationship management to drive business results. Key responsibilities include developing and implementing sales strategies,...


  • Quezon City, National Capital Region, Philippines IT Group, Inc. Full time

    Job DescriptionWe are seeking a highly skilled and experienced Technical Operations Coordinator to join our team at IT Group, Inc. The ideal candidate will possess a deep understanding of ERP solutions, excellent communication skills, and the ability to lead a team of support engineers.Duties and Responsibilities:Maintain and update knowledge base across all...


  • Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    The position is responsible for penetrating industry specific accounts and creating new business. They are expected to develop and nurture relationships with clients to ensure their needs and expectations are met.The Business Development Officer's responsibilities are:Oversees and manages lead generation as well as nurturing of all current...

  • Senior Accountant

    2 weeks ago


    Quezon City, National Capital Region, Philippines IT Group Inc. Full time

    Senior Accountant (CPA)Job Summary:The successful candidate will be responsible for managing and reviewing key financial processes, ensuring compliance with tax regulations, and delivering accurate financial reports. A deep understanding of accounting principles, tax regulations, intercompany transactions, and month-end procedures is essential.Key...