Workforce Management Analyst

A Workforce Analyst is responsible for forecasting, scheduling, and real-time monitoring of workforce operations to optimize staffing levels and ensure efficiency. They analyze historical data, generate reports, and provide insights to improve productivity and meet business goals. Additionally, they collaborate with operations teams to manage intraday...

Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionA Workforce Analyst is responsible for forecasting, scheduling, and real-time monitoring of workforce operations to optimize staffing levels and ensure efficiency. They analyze historical data, generate reports, and provide insights to improve productivity and meet business goals....

Neksjob Philippines is looking for a seasoned WFM Planning Analyst to oversee the optimization of our workforce performance. In this role, you'll be responsible for analyzing and managing workforce data to ensure accurate forecasting and scheduling.ResponsibilitiesManage workforce data to inform staffing decisions.Develop and implement schedules that meet...

We are committed to delivering best-in-class payment technology and software solutions. As a Workforce Management Analyst, you will contribute to this mission by optimizing our call center operations.Main ObjectivesYou will assist with the administration of the call center phone system, maintaining user records and monitoring real-time call volumes.You will...

COMPANY PROFILE: A trusted company the provides IT consulting on application designsPosition: Workforce Analyst Company Industry: BPO / Consulting CompanyWork Location: Antipolo, RizalWork Schedule: Morning ShiftSalary: Php 30,000 -Php 38,000 grossWork Set Up: OnsiteJOB REQUIREMENTS:Bachelor's degree any related field.At least 3 years' experience in the...

We are looking for a highly organized and detail-oriented Workforce Management Associate to join our team at Trinity Workforce Solutions, Inc. The successful candidate will have a strong background in workforce management and be able to develop and implement effective scheduling management systems.Job DescriptionDevelop and implement effective scheduling...

At Stark Asia Solutions Inc., we are seeking a Workforce Analyst to join our team in optimizing workforce operations.About the RoleThe ideal candidate will be responsible for forecasting and scheduling workforce operations to ensure efficiency and productivity.They will analyze historical data, generate reports, and provide insights to improve workforce...

At E-Solutions IT Services, we are seeking a highly skilled Workforce Management Analyst to join our team.Job OverviewThis is an excellent opportunity for individuals who are passionate about analyzing and optimizing workforce management processes in a fast-paced contact center environment.As a Workforce Management Analyst, you will be responsible for...

Job DescriptionThe Birches Group LLC is seeking a highly skilled Global Workforce Insights Analyst to join their team. This role will conduct research and maintain a comprehensive database on key developments in workforce management, including recognition and rewards, pay equity, transparency, Diversity, Equity and Inclusion (DEI), virtual work, and emerging...

Resource SupervisorPosition Purpose:The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager.Essential Functions and Responsibilities:Monitor project performance and communicate with internal and external partners.Provide guidance to the...

Resource SupervisorPosition Purpose:The Resource Supervisor is responsible in the supervision and monitoring of RMG Analysts through coaching and feedback. He/She will be directly reporting to the Resource Manager.Essential Functions and Responsibilities:Monitor project performance and communicate with internal and external partners.Provide guidance to the...

The Workforce Services Manager oversees Workforce Management (WFM), AP, and Quality Assurance (QA) teams, ensuring cost efficiency, budget management, operational excellence, and contract fulfillment.Responsibilities:Manage WFM AP and QA budgets to meet financial targets.Support sales efforts by assisting with RFPs, demos, and pricing strategies.Expand WFM...

Key skillsWorkforce ManagementReal Time AnalystManagementJob title: Workforce Management Real-Time AnalystWork setup: Onsite in AlabangWork Schedule: ShiftingSalary: Php 22,000 – Php 34,000 packageStart date: ASAPWorkforce Management Real Time Analyst to join our team. The ideal candidate will play a crucial role in optimizing data management and...

Job OverviewThe Workforce Services Manager at Neksjob is a key leadership role that oversees the workforce management, accounting and quality assurance teams. This position involves strategic planning, cost management, sales support, and operational efficiency.Main Responsibilities:Develop and implement strategies to improve operational efficiency and reduce...

**Company Overview**TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we...

We are seeking a talented Workforce Services Manager to join our team at Neksjob Corporation. As the ideal candidate, you will possess excellent leadership skills, with a proven track record in managing budgets, supporting sales efforts, and expanding services into new contracts.Job Overview:The Workforce Services Manager will be responsible for overseeing...

**Job Description:**We are seeking a highly skilled Workforce Management (WFM) expert to join our team at TASQ Staffing Solutions. As a WFM Assistant Manager, you will be responsible for managing and optimizing our workforce operations to ensure maximum efficiency and productivity.Key Responsibilities:Develop and implement effective WFM strategies to meet...

A Workforce Analyst plays a crucial role in optimizing workforce operations at Stark Asia Solutions Inc.About the JobThe successful candidate will analyze historical data and generate reports to inform workforce planning decisions.They will collaborate with operations teams to ensure efficient execution of workforce plans.ResponsibilitiesDevelop and...

Job Description:Neksjob Philippines is seeking a Workforce Management Director to lead our Workforce Services team. This role involves overseeing the cost structure and budget, supporting sales efforts, driving operational efficiency, and leading strategic initiatives to ensure the successful delivery of all contracts and service-level agreements (SLAs).Key...