Leader of Customer Experience

1 week ago

Dumaguete, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱4,000,000 - ₱5,000,000
Job Title: Head of Customer Success

At Pro Coffee Gear, we are seeking a seasoned and proactive leader to head our customer experience function. This strategic role is crucial in driving satisfaction, loyalty, and operational excellence throughout the customer journey.

The ideal candidate will possess a minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.

Key responsibilities include:

  • Defining scalable customer success strategies to support growth.
  • Establishing and tracking KPIs, processes, and team goals aligned with business objectives.
  • Building, managing, and mentoring a high-performing customer success team.

In addition to leadership skills, the successful candidate will have:

  • Strong analytical and problem-solving skills with attention to detail.
  • Familiarity with professional coffee equipment or the specialty coffee industry.

We offer a remote-first, globally distributed team and flexible work environment. The opportunity to lead a high-impact function within a fast-growing brand is available.

This is an exciting opportunity for a motivated individual to join our team and contribute to our mission.

Benefits

We offer a range of benefits to our employees, including:

  • A flexible work environment.
  • Opportunities for career growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates.

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