Customer Experience Excellence Lead
7 days ago
Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. We foster a culture of collaboration, innovation, and continuous learning.
Approach to Exceptional Customer CareWe believe in investing in our people and providing them with support and development opportunities to grow both personally and professionally. Our remote-first approach allows you to work from anywhere in the world.
Role OverviewAs a Customer Experience Leader, you will focus on improving the shopping experience for customers by representing customer interests in all business decisions.
- Lead and manage team leaders and members with various scopes and performance indicators.
- Excellent problem-solving skills and confidence in addressing challenges to ensure exceptional customer experiences.
- Strong interpersonal and communication skills; positive work attitude.
- Opportunity to collaborate with talented professionals in a data-driven, dynamic environment.
- Professional growth opportunities.
- A safe, inclusive space that values diversity and inclusion.
Trafilea has been recognized for its commitment to excellence.
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