Customer Experience Leader

7 days ago

Dumaguete, Central Visayas, Philippines beBeeLeadership Full time $40,000 - $65,000

About us

We are a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale our businesses.

We have our own online community dedicated to promoting body positivity. As a rapidly growing global player, we are committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Our Customer Care Team is focused on Subscription and Loyalty to drive sales growth and enhance customer retention by providing leadership, guidance, and strategic direction to the teams.

Key responsibilities include optimizing sales performance, fostering customer relationships, and achieving organizational goals related to revenue generation and customer satisfaction.

Requirements:

  • 2+ years of experience in a similar role
  • Strong grasp of the English language, including spoken and written
  • Proven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor
  • Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience
  • Continuous learning and growth mindset
  • Good interpersonal & communication skills; positive work attitude
  • Good analytical and problem-solving skills
  • Able to have the right follow-up and monitoring of action items and KPIs
  • A responsible team player who works well with others
  • Able to make good decisions independently
  • Conflict Resolution and Decision-Making
  • Crisis Management and Customer Feedback Integration

We Offer:

  • Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.
  • Opportunity to grow and develop both professionally and personally.
  • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.
  • Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more.

We've been recognized by Forbes and FlexJobs as one of the Top Companies for Remote Workers. Apply now to join our team and take your career to the next level.

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