Customer Experience Manager
1 week ago
The ideal candidate will have a proven track record of leading high-performing teams and driving business outcomes.
You will work closely with the team to identify areas for improvement and implement changes that drive efficiency and effectiveness.
Responsibilities:- Manage Escalations: Monitor performance to ensure timely resolution and clear communication.
- Process Optimization: Administer and optimize Salesforce, including training, reporting, and automation.
- Collaboration: Work across departments to resolve complex challenges and improve processes.
The Customer Experience Manager is responsible for leading a support team to deliver exceptional customer experiences. The role requires strong leadership skills, effective communication, and problem-solving abilities.
Requirements:- 8+ years of production environment experience.
- 5+ years of SQL and team leadership experience.
- Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL).
This position offers an excellent opportunity for a skilled professional to take on a challenging leadership role and drive business growth.
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