Customer Experience Leader

7 days ago

Dumaguete, Central Visayas, Philippines beBeeExperience Full time ₱1,500,000 - ₱2,500,000
Job Summary

We are seeking an experienced Customer Experience Manager to lead our customer support operations, leveraging data to drive service quality and efficiency improvements.

This role will oversee day-to-day customer interactions, ensuring seamless support, and proactively identify opportunities to enhance efficiency, grow revenue, and strengthen cross-functional impact.

The successful candidate will have a deep understanding of customer needs, the ability to develop strategic initiatives, and experience with AI agent adoption and customer data analysis.

Key Responsibilities
  • Develop a comprehensive understanding of customer behavior and preferences.
  • Design and execute a CX roadmap to improve efficiency, elevate the customer experience, and generate revenue.
  • Implement and optimize AI Agent adoption to automate routine inquiries and free up team capacity for strategic initiatives.
  • Analyze customer data to identify new reporting capabilities and distribute actionable findings across business units.
  • Transition CX into a revenue-generating function by integrating upselling, cross-selling, and incentive programs.
Competencies And Qualifications

Must-Have

  • Leadership: Proven ability to manage and motivate a team of at least two CX professionals.
  • Communication: Excellent written and verbal English communication skills.
  • Strategic Vision: Ability to identify opportunities and lead projects that improve efficiency, elevate the customer experience, or generate revenue.
  • Data Analysis: Skilled in turning raw data into actionable insights to drive informed decision-making.
  • Customer Advocacy: Understanding of customer needs and pain points, with the ability to translate insights into actionable improvements.
  • E-commerce Familiarity: Experience with Shopify, Amazon, Recharge, and Skio (or similar ecommerce platforms).

Nice-to-Have

  • Upselling, Cross-Selling, or Retention Strategies in eCommerce.
  • Ai Agent Utilization: Goal is for 30% of tickets to be automated.
Success Metrics
  • Data-Driven Impact: Deliver new recurring CX reports offering actionable insights and guiding strategic decisions.
  • Revenue Contribution from CX: Consistently generate revenue through upselling and cross-selling during customer interactions.

  • Leader of Customer Experience

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱4,000,000 - ₱5,000,000

    Job Title: Head of Customer SuccessAt Pro Coffee Gear, we are seeking a seasoned and proactive leader to head our customer experience function. This strategic role is crucial in driving satisfaction, loyalty, and operational excellence throughout the customer journey.The ideal candidate will possess a minimum 5 years of experience in a client-facing...

  • Customer Experience Leader

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeLeadership Full time $40,000 - $65,000

    About usWe are a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale our businesses.We have our own online community dedicated to promoting body positivity. As a rapidly growing global player, we are committed to...

  • Customer Experience Excellence Lead

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeExcellence Full time $60,000 - $80,000

    Enhance Customer ExperiencesTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. We foster a culture of collaboration, innovation, and continuous learning.Approach to Exceptional Customer CareWe believe in investing in our people and providing them with support...

  • Team Leader

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Peak Outsourcing, Inc. Full time $104,000 - $130,878 per year

    The OpportunityWe are seeking an exceptional Team Leader to join the dynamic team at Peak Outsourcing, Inc.' in our Dumaguete and Makati City location. As a Team Leader, you will play a vital role in overseeing and supporting a high-performing call center team, ensuring excellent customer service and driving business success.Key ResponsibilitiesManage and...

  • Customer Experience Associate

    6 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomer Full time ₱350,000 - ₱500,000

    Delivering exceptional customer service is at the heart of this role, where every interaction makes a meaningful impact. Our Customer Service Representatives excel in handling inquiries through multiple channels with thoughtful, high-quality responses that meet our service standards.Key ResponsibilitiesAddress Customer Inquiries: Handle customer inquiries by...

  • Customer Experience Specialist

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱5,000 - ₱8,800

    We are seeking a highly skilled and motivated Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.Job Description:The Customer Service Representative will be responsible for providing top-notch service to customers...

  • Customer Experience Liaison

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeRelationship Full time $40,000 - $60,000

    Job Description:">Deliver exceptional customer experiences by managing high volumes of interactions via phone, email, and online chat to resolve queries and provide product information.Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.Upsell products when opportunities arise and seize...

  • Customer Experience Specialist

    2 weeks ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱18,000 - ₱25,000

    About UsWe are a leading provider of customer service solutions. Our team is dedicated to delivering exceptional experiences that leave a lasting impression.Our mission is to empower individuals and organizations to pursue their goals by creating opportunities and building meaningful relationships.Key Responsibilities:Handle customer inquiries and resolve...

  • Customer Experience Manager

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeLeadership Full time ₱3,750,000 - ₱4,250,000

    Job Title: Customer Experience ManagerThe ideal candidate will have a proven track record of leading high-performing teams and driving business outcomes.You will work closely with the team to identify areas for improvement and implement changes that drive efficiency and effectiveness.Responsibilities:Manage Escalations: Monitor performance to ensure timely...

  • Remote Customer Experience Specialist

    7 days ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,000,000

    Job Title: Customer Service AmbassadorThis is an exciting opportunity to contribute to delivering exceptional customer experiences. We are seeking a skilled and enthusiastic individual to handle incoming inquiries, resolve customer issues, and promote new products and services remotely.This role offers a unique chance to build strong relationships with...