Customer Experience Liaison

7 days ago

Dumaguete, Central Visayas, Philippines beBeeRelationship Full time $40,000 - $60,000

Job Description:

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  • Deliver exceptional customer experiences by managing high volumes of interactions via phone, email, and online chat to resolve queries and provide product information.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Upsell products when opportunities arise and seize cross-selling possibilities.
  • Build sustainable relationships with customers by going the extra mile and engaging them through personalized service.
  • Stay up-to-date with industry trends and best practices to deliver outstanding customer service.
  • Meet individual and team performance targets.
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Required Skills and Qualifications:

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  • At least 2 years of customer service experience.
  • High School Diploma or equivalent.
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Benefits:

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  • Personal laptop and reliable internet connection.
  • Night differential compensation.
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Other Requirements:

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  • Previous experience in a customer support role.
  • Strong verbal communication skills and active listening.
  • Basic computer and typing skills.
  • Attention to detail and quality focus.
  • Customer-centric approach and adaptability to diverse personality types.
  • Effective time management with majority of time focused on inbound calls.
  • Flexibility with scheduling for occasional evening and/or weekend shifts.
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