
Senior Relationship Builder
2 days ago
We are seeking a highly skilled Account Manager / Customer Success Representative to join our team. This is an exciting opportunity for a results-driven individual who is passionate about building strong relationships with clients and driving business growth.
">The successful candidate will be responsible for managing post-sale relationships with vendors, building onboarding plans, and ensuring seamless client experiences. They will also be required to capture and maintain detailed vendor insights, act as the internal voice of the vendor, and track account data and performance metrics.
">This role requires exceptional communication skills, attention to detail, and the ability to work in a fast-paced environment. If you have experience in customer success, partnerships, or account management, and are passionate about delivering exceptional service, we would love to hear from you.
">Key Responsibilities:- Manage post-sale relationships with 20–30 vendor accounts
- Build onboarding plans, SOPs, and CRM documentation
- Conduct structured onboarding and re-onboarding processes
- Capture and maintain detailed vendor insights
- Act as the internal voice of the vendor
- Run regular check-ins and collect NPS
- Ensure vendors receive immediate value through prompt matching with active connectors
- Track all account data, performance metrics, and interaction notes
- Flawless written and verbal English
- Familiarity with HubSpot
- Strong multitasking skills
- Extreme attention to detail
- Polished, warm, and professionally presentable
- Highly organized and self-managing
- Competitive salary based on experience and skills
- Remote work opportunities
- Generous PTO policy
- Health coverage after 3 months
- Direct mentorship and learning opportunities
- Application
- Screening
- Top-grading Interview
- Skills Assessment
- Client Interview
- Job Offer
- Client Onboarding
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