Customer Relationship Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time $40,000 - $60,000

Job Title: Customer Relationship Builder

Overview

This role is responsible for establishing and maintaining effective customer relationships. You will work closely with internal departments to ensure seamless communication and collaboration.

As a Customer Relationship Builder, you will be the primary point of contact for customers, providing them with timely value propositions and fostering strong relationships.

Responsibilities:
  • Case Management & Resolution - Complete all case management-related inquiries assigned within the Salesforce platform while adhering to established service levels.
  • Salesforce Account Monitoring & Maintenance - Monitor, enter, update, and close Salesforce Accounts, Files, and/or Case records.
  • Proactive Customer Communication - Provide timely follow-up to customers, keeping them informed about the progress of their requests.
  • Report Delivery & SLA Compliance - Ensure that reports and information requests are delivered on time, meeting service level agreements (SLAs).
  • Collaboration with Sales Team - Identify and collaborate with the sales team on leads to contribute to the organization's overall revenue generation and growth.
  • Account Retention Management - Maintain account retention targets by developing and nurturing relationships with key decision-makers.
  • Customer Feedback & Product Improvement - Obtain first-hand customer information and make recommendations for improvements to products and services.
  • Relationship Development - Identify and develop multi-level relationships with key decision-makers to ensure retention and relationship stability.
  • Product Expansion Proposals - Propose additional products and services to expand the organization's footprint within existing accounts.
Required Skills & Qualifications
  • Minimum of 2 years of call center or related experience preferred.
  • Familiarity with productivity software, CRM systems and other call center technologies preferred.
  • Proven experience in case management or customer service roles.
  • Proficiency in Salesforce or similar CRM platforms.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent problem-solving skills and attention to detail.
Benefits
  • Opportunity to build strong relationships with customers and internal teams.
  • Contribute to the organization's revenue growth and success.
  • Develop and maintain expertise in Salesforce and related technologies.
  • Enjoy a dynamic and collaborative work environment.

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